Manager - International Office (Student Mobility Specialist)

DETAILED RESPONSIBILITIES AND WORKFLOWS1. Incoming Mobility (Exchange & Visiting Students)• Coordinate with partner universities and respective students for nominations, onboarding, and arrivalschedules• Liaise with Housing, Student Life, and Academics to ensure smooth accommodation and course registration.• Oversee FRRO, visa, and C-Form/S-Form documentation with precision• Organize cultural and orientation events to help international students integrate into FLAME’s liberaleducation environment• Be the first point of contact for student concerns from mental well-being to academic queries• Regular Fortnightly (In the beginning weekly) meetings and checkups with all international students to checkon their experiences and address any ongoing concerns with documentation on each meeting and discussionthat has taken place• Maintain a running file on the google drive that documents every checking meeting with every internationalstudent separately• Ensure student compliance with all rules and regulations of India as well as FLAME University as per thestudent code of conduct and laws associated with their visa categoryKey Outcomes:1. 100% compliance with immigration requirements2. Positive student satisfaction feedback3. Timely coordination of all arrival and induction logistics2. Outgoing Mobility & MIS• Maintain an accurate database of all students nominated, accepted, and returned from semester exchanges• Track academic approvals, nomination letters, and credit equivalence documentation• Coordinate with Registrar and Program Office for transcript dispatch and credit transfer• Create dashboards summarizing student mobility, partner universities, and program outcomes for IOleadership• Regular weekly meetings and checkups with all outgoing students to expidite credit mapping, applicationprocesses and support for any visa related additional documentation address any ongoing concerns withdocumentation including but not limited to -1) Provisional Learning Agreement2) Partner University Application Form3) Bonafide and English Proficiency Certificate4) Support for SOP Writing for Semester Abroad Application5) Guidance on creating proof for finances and sponsorship letter6) Any additional visa related documentationKey Outcomes:1. Up-to-date MIS dashboard at all times2. Timely visa and documentation support for students3. Zero delays in post-return academic processing3. Credit Mapping & Learning Agreements• Maintain version-controlled templates for provisional and final learning agreements• Track progress across three mapping stages (initial, provisional, final) and ensure faculty and HoD approvalsin collaboration with the Director of the International Office• Flag mapping delays, discrepancies, or missing documentation to Director of the International Officeproactively• Archive and digitally index all course mappings and approvals for institutional recordKey Outcomes:1. 100% mapping completion before student departure2. Transparent record of all academic equivalences3. Streamlined coordination between IO, HoDs, and Program Office4. SOP Implementation & Process Ownership• Serve as the internal compliance manager with IO Standard Operating Procedures.• Identify process gaps, delays, ambiguities, and propose structured solutions to the Director of the InternationalOffice• Maintain a systematic and digital archive of all forms, checklists, and templates for operational continuity andeasy access at any given time through the google driveKey Outcomes:1. Full SOP compliance with version control2. Reduced turnaround time through automation and standardization3. Clear ownership tracking across processes5. Student Support, Logistics & Communication• Coordinate end-to-end logistics for international delegations, visiting scholars, and exchange students• Manage student communication channels including FAQs, fact sheets, and information kits• Provide guidance and support on accommodation, emergency response, and cultural adaptation• Contribute to social media updates and visual communication using Canva or similar toolsKey Outcomes:1. Seamless experience for all inbound/outbound students2. Timely, clear, and friendly communication3. Visible online engagement with international partners