BlackLine - Project Manager - Blackline Implementation

Job Description

Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process.

Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical.

At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine

Make Your Mark:

The Project Manager works with customers, partners, and the BlackLine Professional Services Team on driving projects to successful outcomes.

The role is responsible for managing the relationship with the customer and partner teams throughout the engagement and is the main point-of-contact between customer/partner and BlackLine teams.

You'll Get To:

- Manage stakeholders (customers, partners, internal) to ensure positive outcomes for all parties.

- Develop detailed project plans covering budgets, schedules, and resources.

- Coordinate teams to ensure on-time, successful project delivery.

- Define success criteria, track progress, and communicate status to stakeholders.

- Provide leadership with regular updates on milestones, risks, and financials, resolving issues as they arise.

- Ensure projects adhere to scope, schedule, budget, and quality standards.

- Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.

- Manage and mitigate project risks, serving as the escalation point for customer or partner issues.

- Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.

- Implement best practices, templates, and tools to support successful project outcomes.

- Track deliverables and maintain accurate project data for visibility.

- Identify opportunities for upselling or cross-selling to increase revenue.

- Lead customer meetings, including kickoffs, status updates, and steering committees.

- Provides application feedback to Product team in order to enhance or resolve functionality for future releases.

- Perform additional duties as assigned.

What You'll Bring:

- Bachelors degree or equivalent work experience

- Years of Experience in Related Field: 5+ years of experience of software/SAAS project management and 7+ years of experience working with business stakeholders within a cross-functional matrix Knowledge, Skills, and Abilities:

- Proficient in MS Office and CRM/project management software.

- Strong organizational skills.

- Customer-oriented approach.

- Excellent verbal and written communication abilities.

- Sharp business acumen.

- Problem-solving aptitude.

- Proven ability to demonstrate a drive for results and accountability of business needs.

- Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.

- Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities.

Were Even More Excited If You Have:

- Experience with large scale ERP systems including SAP and Oracle preferred

Thrive at BlackLine Because You Are Joining:

A technology-based company with a sense of adventure and a vision for the future.

Every door at BlackLine is open.

Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation

A culture that is kind, open, and accepting.

It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.

A culture where BlackLiner's continued growth and learning is empowered.

BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws

BlackLine recognizes that the ways we work and the workplace itself has shifted.

We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture.

Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week