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Operations Lead for Primary Care Clinics
3 months ago
Job Objective:
- Role will primarily manage overall operations of all Primary Care Clinics based at Lucknow
Job Responsibilities
- Handle routine operations of Primary care Clinics
- Accountable for close coordination between clinics and Hospital teams including all departments of Operations, Medical admin, Nursing, Lab, Radiology, Pharmacy, Emergency, Billing & Marketing
- Focus on service excellence by proactively engaging with stakeholders to further improve the service standards for respective segment. Strong relationship/stakeholder management
- Plan and execute health engagement events for the neighborhood communities
- Prepare and Implement effective SOPs for all administrative departments
- Act as a liaison between patients, doctors and nursing care staff & other stakeholders to enhance the service standards for Clinics
- Ensuring that clear and effective methods of communication are in place between the staff of Operations and Medical administration/ other related service providers. Identifying and addressing deviations and its causes
- Undertake projects on improving patient experience across the hospitals/ clinics/ unit touch points and ensuring best-in-class experience
- Implement process corrections basis process audits
- Engage with Resident Welfare Associations (RWA) committee members and decision makers. Take continuous feedback on identifying new areas of improvement and identify new engagement models
- Escalation Management: Analyze, monitor and resolve customer complaints, conduct root cause analysis and ensure that processes are streamlined for enhance customer experience.