Production Support Service Engineer

2 weeks ago

Bengaluru, Karnataka, India Tech Silicon Full time

Work Mode: 5 Days Onsite

Notice Period: 15-30 Days (Max)

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management.

This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities :

- Financial Systems Support

- Provide end-to-end support for FIS Quantum and Echos treasury management systems

- Maintain static data within the Quantum environment to ensure system integrity

- Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers

- Identify and resolve interface issues with bank statements and cashflows

- Configure, troubleshoot, and fix Cash Xplorer functionality

- Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement

- Learn internal systems to provide comprehensive end-to-end support to users

- Receive, analyze, and prioritize related support tickets

- Provide timely solutions to users

- Document resolution steps and knowledge base articles

- Support system upgrades and patches

- Monitor system performances and recommend improvements

Technical Operations :

- Apply strong Oracle/SQL Server database expertise to maintain system performance

- Author and optimize SQL queries for data extraction and reporting

- Apply working knowledge of the Quantum data model to troubleshoot complex issues

- Work with Golden Gate and Datapipelines technologies for data integration

- Support integration points between FIS systems and Oracle Fusion AGIS/GL modules

- Utilize FIS ticketing system to manage and track support requests

Governance & Compliance :

- Maintain SOPs, process documentation, and impact assessments for system updates

- Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity

- Ensure financial data accuracy, SOX compliance, and internal control adherence

- Participate in change management processes to minimize operational disruptions

Required Qualifications :

- 5+ years experience with FIS Quantum and Echos treasury management systems

- Hands-on experience in static data maintenance within financial applications

- Proficiency in Oracle/SQL Server database concepts and SQL query authoring

- Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum

- Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement

- Familiarity with bank statement and cashflow interfaces

- Experience with Cash Xplorer configuration and troubleshooting

- Working knowledge of Golden Gate and Datapipelines technologies

- Understanding of SOX compliance requirements for financial systems

- Experience with FIS support tools including the FIS ticketing system

(ref:hirist.tech)

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