Operations Manager

4 weeks ago

Bengaluru, Karnataka, India Optiv Full time

- We are seeking an experienced Operations Manager - Global Command Center (GCC) & Service Desk to lead IT operations, infrastructure monitoring, patching, and end-user support.

- The ideal candidate will have strong expertise in ITOM tools, client service management, and team leadership, ensuring high availability and service excellence.

How You'll Make An Impact:

- Manage 24x7 GCC operations for infrastructure monitoring, event correlation, and incident response.

- Lead Service Desk operations, ensuring SLA compliance, CSAT improvement, and seamless end-user support.

- Drive patching and automation activities using SCCM, Batch Patch, Hyper-V and other tools.

- Monitor and optimize infrastructure with ServiceNow ITOM, SolarWinds, SCCM.

- Act as primary point of contact for client escalations, governance calls, and stakeholder management.

- Mentor and lead Service Desk & GCC teams, ensuring ITIL best practices are followed.

What We're Hiring For:

- 10+ years of IT operations experience with at least 4-5 years in a managerial capacity.

- Strong knowledge of infrastructure management, patching, and automation tools.

- Hands-on expertise with ServiceNow ITOM/ITSM, SolarWinds, SCCM, Batch Patch, Hyper-V.

- Proven experience managing Service Desk & GCC operations in enterprise/global environments.

- Strong communication, leadership, and stakeholder management skills.

- Familiarity with ITIL processes and SLA-driven service delivery.

- ITIL Foundation/Intermediate ,Microsoft (SCCM / Hyper-V), ServiceNow Certified Administrator Certifications.

What You Can Expect From Optiv:

- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.

- Work/life balance.

- Professional training resources.

- Creative problem-solving and the ability to tackle unique, complex projects.

- Volunteer Opportunities.

(ref:iimjobs.com)

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