Production Support Engineer

3 weeks ago

Navi Mumbai, Maharashtra, India Brace Infotech Private Ltd Full time

Job description

  1. Application Support with Incident Manager (Banking Domain Preferred) 8+Years
  • Provide L2/L3 support for business-critical applications.
  • Manage incidents, problems, and changes in alignment with ITIL practices.
  • Collaborate with cross-functional teams to ensure application reliability and performance.
  1. Database & SQL Expertise:
  • Write and optimize SQL queries across databases such as Oracle, Sybase, or SQL Server.
  • Perform data analysis and troubleshoot database-related issues.
  1. Linux & Shell Scripting,Unix Support
  • Execute Linux commands for system monitoring and issue resolution.
  • Develop and maintain shell scripts for automation and operational efficiency.
  1. Alert Management:
  • Configure and manage alerts using tools like CloudWatch, Dynatrace, Prometheus, etc.
  • Respond to alerts and take proactive actions to minimize downtime.
  1. Logs Management:
  • Analyze application and system logs using tools like Splunk, ELK Stack, or native Linux utilities.
  • Conduct root cause analysis (RCA) and document findings.

Note: Looking 15-30 days Notices period

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