Associate Director, Operations

2 weeks ago

Bengaluru, India Concentrix Full time

The Role:

The Associate Director, Operations will be responsible to manage the overall operations program scope for a niche business segment (Trust & Safety) for a global client. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.


Essential Job Elements:

P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.

Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.

Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.

Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).

Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong relationships with clients.

Business Growth: Support business growth by collaborating with Sales & marketing across geographies.

Best practices: Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.

Innovation: Lead innovation & value add efforts between Client and Concentrix.

Domain Capability: Strengthen domain capabilities.

Compliance: Ensure compliance with all client regulatory requirements


Profile & Experience

  • 14+ years of operations experience within a BPO in customer service domain with deep industry expertise in Trust & Safety/Content Moderation domain (mandatory).
  • Successful track record in growing and inspiring large teams , with proven ability to select, attract, motivate, retain, and develop leaders and team members.
  • Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
  • Proven ability to drive performance and grow businesses.
  • Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.
  • Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.
  • Analytical acumen and the ability to streamline complex processes.

  • Associate Director of Events

    1 day ago

    Bengaluru, India Hyatt Corporation Full time

    Associate Director of Events Hyatt Centric Hyatt Centric Hebbal Bangalore IN - KA - BangaloreSalesDepartment Head/ManagerFull-timeReq ID: BAN001734Local Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Associate Director, Operations

    3 weeks ago

    Bengaluru, India Concentrix Full time

    The Role:The Associate Director, Operations will be responsible to manage the overall operations program scope for a niche business segment (Trust & Safety) for a global client. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company....

  • Associate Director

    2 days ago

    Bengaluru, India ACL Digital Full time

    ACL Digital (An Alten Group Company) looking for Associate Director AI/ML in Bengaluru. Experience Range- 8+ years minimum in IT and 6+ years in data scienceEducation -Any technical degree with PhD in NLP/NLG /3-4 yearsWork mode - Full time Hybrid Email ID to connect - gaurav.p@acldigital.com Job Title: Associate Director of GenAI Prompt and Data Engineering...

  • Associate Director

    3 days ago

    Bengaluru, India ACL Digital Full time

    ACL Digital (An Alten Group Company) looking for Associate Director AI/ML in Bengaluru. Experience Range- 8+ years minimum in IT and 6+ years in data scienceEducation -Any technical degree with PhD in NLP/NLG /3-4 yearsWork mode - Full time Hybrid Email ID to connect - gaurav.p@acldigital.com Job Title: Associate Director of GenAI Prompt and Data Engineering...

  • Associate Director

    1 month ago

    Bengaluru, India Baxter Full time

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Associate Director

    1 day ago

    Bengaluru, India Games24x7 Full time

    Introduction Games24x7 is India‘s leading multi-game platform. Founded by Bhavin Pandya and Trivikraman Thampy in 2006, Games24x7 is an India headquartered online gaming company with a portfolio that spans skill games-RummyCircle and My11Circle Backed by marquee investors including Tiger Global, Malabar Investment and The Raine Group, the company...

  • Associate Director

    6 days ago

    Bengaluru, India dentsu Full time

    The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners. Job Title: Associate Director - Account Management Job Description: Key...

  • Director of Operations

    20 minutes ago

    Bengaluru, India OSAAT Full time

    About OSAAT (ONE SCHOOL AT A TIME)● OSAAT is a NGO involved in developing Physical Infrastructure and Digital Infrastructure for rural public schools across India. ● OSAAT-USA is a 20 year old organisation and OSAAT Educational Charitable Trust, India (OSAAT-India) is a 10 year old organisation. OSAAT-India is managed by the Trustees and predominantly...

  • Associate Director Business Transformation

    1 day ago

    Bengaluru, India ScaleneWorks People Solutions LLP Full time

    Dear Folks,Hope this Mail finds you in Good Health and Spirit!!!We have an urgent position with one of our Pharma Client Based out of Bengaluru.We found your profile interesting for the role we are hiring for Associate Director Business Transformation with 15-23yrs of experience for GSK, Bengaluru Office. Please share me your profile to...

  • Associate Director Business Transformation

    1 day ago

    Bengaluru, India ScaleneWorks People Solutions LLP Full time

    Dear Folks,Hope this Mail finds you in Good Health and Spirit!!!We have an urgent position with one of our Pharma Client Based out of Bengaluru.We found your profile interesting for the role we are hiring for Associate Director Business Transformation with 15-23yrs of experience for GSK, Bengaluru Office. Please share me your profile to...

  • Associate Director of Enrolment

    1 week ago

    Bengaluru, India Hult Full time

    Careers at Hult View Open PositionsMore From HultDownload BrochureApply NowGet in Touch Programs Bachelor's DegreeMaster’s DegreesMBA DegreesDoctorate DegreesCoaching QualificationsApprenticeships Locations Hult BostonHult San FranciscoHult LondonHult DubaiHult New YorkHult Ashridge About Hult AboutAlumniResearchFacultyCareersAccreditations & RankingsHult...

  • Associate Director E&L

    1 month ago

    Bengaluru, India Baxter Full time

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Associate Director of Engineering

    1 week ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Associate Director of Engineering – Frontend (Mobile and Web) (Bangalore)Company OverviewAt MakeMyTrip, our mission is to provide exceptional travel experiences for our customers. We pride ourselves on continuously innovating our technology and products to meet the dynamic needs of the rapidly evolving travel ecosystem. Within MakeMyTrip, the...

  • RepIndia - Associate Account Director

    3 weeks ago

    Bengaluru, India Online Reputation Management Pvt. Ltd. Full time

    Associate Account Director Company Description:- RepIndia is a digital agency that brings together creative and digital solutions, including brand identity, design, social media, ORM, and SEO.- They have a team of tech geeks, design freaks, social strategists, and client planners who innovate and work together to help clients stand out from the crowd.- Their...

  • Associate Director of Engineering

    7 days ago

    Bengaluru, India MakeMyTrip Full time

    Job Title: Associate Director of Engineering – Frontend (Mobile and Web) (Bangalore)Company OverviewAt MakeMyTrip, our mission is to provide exceptional travel experiences for our customers. We pride ourselves on continuously innovating our technology and products to meet the dynamic needs of the rapidly evolving travel ecosystem. Within MakeMyTrip, the...

  • Associate Director-Scientific Writing

    1 day ago

    Bengaluru, India Lilly Full time

    We’re looking for people who are determined to make life better for people around the world. Organization Overview: Scientific data and information are core assets of Lilly. Providing balanced, objective, and accurate information to the scientific community, health care professionals, payers, and patients in a consistent and timely fashion across the...

  • Associate Director of Enrolment

    1 week ago

    Bengaluru, India EF Education First Full time

    Associate Director of Enrolment  Sales & Marketing, South Asia Description The Opportunity Are you looking for a role with a truly global, entrepreneurial organization that will develop, challenge, and inspire you? Hult International Business School is looking for a highly motivated, results-oriented Associate Director of Enrolment to join our South...

  • Associate Director

    1 month ago

    Bengaluru, India Zycus Full time

    Associate Director - Customer Success (US 04150) US DeliveryBangaloreAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P...

  • Consulting-SAMA-Associate Director-GBS

    1 month ago

    Bengaluru, India Deloitte Full time

    Location: Delhi/Mumbai/Bengaluru/Pune Work you’ll do The primary role of the Associate Director is to make direct contributions to the client engagement in GIC/Captive advisory around offshoring strategy, operating models, driving transformation programs, sourcing strategy, and vendor portfolio optimization, sourcing strategy, and vendor portfolio...

  • Operations Associate

    1 month ago

    Bengaluru, India NextGrowth Labs Full time

    We are looking for an Operations Associate to join our team and support our organization by managing the day-to-day tasks and administrative needs of our business operations. Operations Associate responsibilities include completing various administrative tasks, enforcing the organization’s policies and standards, and assisting with recruitment activities....