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Client Implementation Manager

2 months ago

Gurugram, India OWOW Full time

RESPONSIBILITIES:


• Operate as the single point-of-contact for implementing a new/existing client with products/services

• Manage and perform all aspects of the client implementation including overall project management,

acquiring client data, developing and performing the appropriate data quality assurance steps, closely

monitoring project status and success throughout the entirety of the implementation

• Collaborate with external clients and internal operational functional teams

• Initiate and manage all project tasks for onboarding of new clients

• Facilitate and/or participate in weekly client meetings, effectively managing project deliverables and

implementation milestone timelines

• Execute the implementation project plan, ensuring tasks are completed accurately and on time

• Identify project risks and mitigate issues, identifying solutions for remediation

• Communicate project status, issues and risks to VP

• Execute tasks with various interdepartmental resources to support multiple clients at any given time

• Utilize ticketing system and internal tracking tools for technical implementation tasks

• Comprehend and complete tasks associated with various types of implementation projects; new

clients, new products, and client system upgrades

• Provide post-implementation support for new client implementations

• information related to Client Implementation

• Works with development team to request necessary changes to tableau reports

• Review processes and procedures and recommend improvements to management and other

departments within the company to increase productivity and quality

• Assist with creating procedures and documentation of processes


DESIRED COMPETENCIES:

• Proven organizational skills with the ability to manage multiple tasks

• Excellent ability to articulate concepts, verbally and written, with colleagues and clients at all levels

• Proficient time management, problem solving and analytical skills

• Must be able to work effectively, maintaining high quality work, in a fast-paced environment

• Ability to work professionally, effectively, and efficiently in a team environment with customers,

management and co-workers

• Ability to quickly establish rapport, credibility, trust, and respect both internally and externally

• Demonstrated ability to effectively manage multiple projects, including developing objectives,

prioritizing responsibilities, delegating tasks, executing deliverables, and tracking and measuring

projects to successful completion.

• Demonstrated aptitude for learning and assimilating new information quickly

• Proven ability to work efficiently with cross-functional teams both internally and externally

• Demonstrated high proficiency at working both independently and in a team environment

• Excellent verbal and written communication and interpersonal skills and a commitment to collaborate

with people

• Advanced Excel skills and the ability to use other Microsoft applications

• Experience with SQL, Tableau a plus

• Experience with data management tools and techniques a plus


QUALIFICATIONS:

• 4 – 6 years project management or related experience

• A bachelor’s degree and prior work-related experience or equivalent

• 4+ years of related professional experience

• 2+ years leading and developing people in a client relationship role