Network Security Engineer

5 months ago

Vellore, India StratApps Full time

JD - Customer Success Engineer (Network Security Engineer)


Roles and Responsibilities:

  • Serve as a customer advocate by influencing the product roadmap and Coach customers on how to establish and manage their Cloud Security Change
  • Be the Go-To customer expert on the Prisma SASE solutions and become a Subject Matter expert over time
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma SASE features and associated business benefits to address their needs.
  • Guide adoption, accelerated integrations with new cloud security products, and real-time support and strategy
  • Work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams to implement cloud security solutions.
  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing solutions to achieve their business and security objectives.
  • Assist customers in implementing custom integrations and workflows to ensure Prisma SASE solutions are fully integrated into their security operations center.
  • Management/Governance/Center of Excellence programs


Educational Qualification:

  • Bachelor in Computer Science, Electrical Engineering, Computer Engineering (preferred) or any graduate degree with related technical experience.


Mandatory Technical Experience

4–8 years of experience in Networking, VPNs, and Firewalls.

  • Experience with security products and/or offerings
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
  • Good knowledge of Network protocols such as ARP, IP, TCP, UDP, DHCP, and DNS
  • Good Knowledge of the routing protocols, such as OSPF and BGP
  • Good Knowledge of Network security protocols such as IPsec, SSL, and GRE


Desirable Experience

  • Good understanding of Palo Alto Prisma, Panorama, firewalls, App-ID, user-ID, content-ID and Global Protect is a plus
  • We can consider Network resources with the different vendor firewall experience who can be upskilled to Palo Alto
  • Understanding of cloud providers like AWS, Azure
  • Basic Knowledge of Operating Systems Windows, Unix, Linux
  • PCNSE, CCNA certifications


Additional Information : Should be open to night shifts


Soft Skills

  • Ability to communicate technical details to a non-technical audience
  • Excellent organizational and time management skills
  • Self-starter, self-directed and independent thinker
  • Ability to multi-task, team player and work in a fast-paced environment
  • Good communication and presentation skills
  • Ability to learn and adapt to new technologies


EXP-- 4yrs to 8 yrs.

Location- Remote

Timings- Night Shifts

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