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Assistant Vice President Program Manager
1 month ago
JD:
- Working with other stakeholders including product , marketing, technology, operations and compliance teams to enhance the program proposition
- Design program content for the customer value proposition
- Enhance acquisition effort through ensuring availability of appropriate sales tools
- Will need to improvise, recommend enhancements to RM goal sheets, incentive structure, measurement metrics, reports and MIS to measure and drive acquisition and customer experience across several vectors
- Responsible for customer onboarding journey and process for the program
- Responsible for Analysis of Program Portfolio on an ongoing basis
- Responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points
- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience
- Enhance customer engagement throughout customer lifecycle including acquisition, retention and deepening
- Creating customer centric initiatives to drive increased customer profitability and migrate customers to alternate channels including digital banking
- Doing continuous competition benchmarking and gathering market intelligence to continuously innovate and upgrade the programme.
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