Pega Developer @ Pune

4 weeks ago


New Delhi, India Quess IT Staffing Full time

Position: Pega Marketing ConsultantLocation: PuneDuration: Contract to HireJob Description:- Work as a SME/consultant in the team supporting the PEGA applications and integration layerRoles and Responsibilities:- Resolve all queries and issues escalated by first line or Customer Support Tam within SLA timeframes to ensure minimum customer impact. - Operate as part of the on-call rotation for second line support. - Act as representative as required for planned changes to the Pega systems. - Act as primary owner for one or more key Pega systems, Software and system maintenance / health checks are appropriate and scheduled accordingly. - Operate with the incident managers to ensure speedy resolution of issues and provide required detail for accuracy of reporting. - Work with the problem manager to determine root cause analysis and preventive measures to ensure no repeat of incidents and implement said measures. - Attend team meeting and Operations communication sessions as required. - Ensuring all incidents and issues for key systems are added to knowledge base - Ability to work in diverse and multicultural teams and develop a detailed understanding of application operations. - Good communication (written and spoken). Proactive & self-driven. - Good presentation and documentation Skills. - Experience in European work Environment is an added advantage



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