Head of ServiceNow Practice

2 weeks ago

Noida, India Randstad India Full time

Our client is a premier partner of ServiceNow.We are looking to hire a Lead/Head of ServiceNow Practice: Drive Strategic TransformationLocation - Jaipur/ Hyderabad / NoidaAbout the RoleWe are seeking a visionary and results-driven Lead/Head of ServiceNow Practice to transform current ServiceNow capabilities into a fully structured, scalable, and market-leading practice. This is a highly strategic, executive-facing role responsible for defining the practice vision, implementing robust operational frameworks, driving measurable commercial growth, and cementing our position as a leader in the ServiceNow ecosystem.If you thrive on building high-performing, profitable teams and establishing enterprise-wide governance, this is your platform.Key Responsibilities & ImpactPractice Strategy & DesignEstablish the Vision: Define and communicate a clear, product-aligned vision for the ServiceNow Practice, moving from a capability-based model to structured, scalable verticals (e.g., ITSM, CSM, HRSD).Strategic Planning: Develop and execute a strategic roadmap (30-60-90 days and beyond) focused on measurable financial and operational outcomes.Governance, Operations & GrowthImplement Governance: Institute a unified governance framework to standardize delivery processes, quality assurance, and decision-making across all engagements.Drive Profitability: Manage practice budgets, report on ROI, and actively drive efficiency and profitable growth through strategic resource deployment.Commercial Alignment: Partner closely with Sales, Pre-sales, and Marketing to develop go-to-market strategies and support high-impact client engagements.Talent & Capability UpliftBuild the Team: Identify critical skill and resource gaps, and implement structured initiatives for hiring, training, and strategic team realignment.Foster Maturity: Centralize training and build formal career paths and upskilling programs to ensure continuous capability maturity and consistency across the practice.ShutterstockExploreWhat You'll BringPractice Leadership: Proven experience building, scaling, and leading a ServiceNow or equivalent enterprise platform practice from inception or transformation.Framework Expertise: Demonstrated success in developing and implementing operational frameworks, comprehensive governance models, and successful capability uplift programs.Business Acumen: Experience delivering measurable outcomes in performance improvement, revenue growth, and financial management (P&L experience preferred).Platform Mastery: Deep understanding of the ServiceNow platform capabilities, its market trends, and product verticals.Influence & Stakeholder Management: Strong leadership skills with the ability to influence and collaborate effectively across all levels of a global organization.What We OfferExecutive Backing: Direct executive sponsorship and organizational support to execute your comprehensive Practice vision.High Impact: A unique opportunity to establish a high-impact, market-leading ServiceNow Practice and shape the future of our digital service delivery.Resources: Access to strategic internal and external resources to support rapid growth and capability building.Ready to lead a strategic transformation and build the next-generation ServiceNow Practice? Apply now

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