YASH Technologies

2 weeks ago


Indore, India YASH Technologies Full time

Key Responsibilities : - Provide deep functional expertise in SAP CS (Customer Service) module covering : - Organizational Structure and CS Master Data- Supporting Document Types for Service and Pricing- Corrective and Preventive Maintenance Services- Service Contract Management- Service Monitoring and Analytics- Warranty Claim Management (Customer Claim and Supplier Recovery Processing)- In-House Repair (3XK)- Recurring Services- Service Order Management- Interaction Center Service Request Management- Conduct business process requirements analysis, identify gaps, and propose solutions.- Design, develop, and support RICEF-W objects within the CS module.- Troubleshoot and resolve SAP CS issues; provide ongoing support and maintenance.- Build and manage integration of SAP CS with non-SAP applications to ensure seamless data flow.- Utilize ticketing and support tools such as ServiceNow and SAP Solution Manager to manage and track issues.- Work closely with stakeholders to establish and maintain customer trust and satisfaction.- Provide support in a 24 x 5 environment, ensuring high availability and timely resolution of issues.Required Skills and Experience : - Minimum of 5-7 years of in-depth experience in SAP Customer Service (CS) module.- Hands-on experience with SAP S/4HANA Rise on AWS platform (mandatory).- SAP S/4HANA CS certification is a strong plus.- Strong understanding of service business processes and SAP CS functionalities.- Proven experience with integration scenarios between SAP and non-SAP systems.- Proficient in handling issue resolution, troubleshooting, and user support.- Good knowledge of ticketing tools such as ServiceNow, SAP Solution Manager, or equivalent.- Ability to work effectively in a high-pressure 24 x 5 support environment.- Excellent communication and interpersonal skills.Educational Qualifications : - Bachelors degree in Computer Science, Information Technology, or a related field from an accredited institution. (ref:hirist.tech)



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