SAP CS Consultant

4 weeks ago

Indore, Madhya Pradesh, India YASH Technologies Full time

Key Responsibilities :

- Provide deep functional expertise in SAP CS (Customer Service) module covering :

- Organizational Structure and CS Master Data

- Supporting Document Types for Service and Pricing

- Corrective and Preventive Maintenance Services

- Service Contract Management

- Service Monitoring and Analytics

- Warranty Claim Management (Customer Claim and Supplier Recovery Processing)

- In-House Repair (3XK)

- Recurring Services

- Service Order Management

- Interaction Center Service Request Management

- Conduct business process requirements analysis, identify gaps, and propose solutions.

- Design, develop, and support RICEF-W objects within the CS module.

- Troubleshoot and resolve SAP CS issues; provide ongoing support and maintenance.

- Build and manage integration of SAP CS with non-SAP applications to ensure seamless data flow.

- Utilize ticketing and support tools such as ServiceNow and SAP Solution Manager to manage and track issues.

- Work closely with stakeholders to establish and maintain customer trust and satisfaction.

- Provide support in a 24 x 5 environment, ensuring high availability and timely resolution of issues.

Required Skills and Experience :

- Minimum of 5-7 years of in-depth experience in SAP Customer Service (CS) module.

- Hands-on experience with SAP S/4HANA Rise on AWS platform (mandatory).

- SAP S/4HANA CS certification is a strong plus.

- Strong understanding of service business processes and SAP CS functionalities.

- Proven experience with integration scenarios between SAP and non-SAP systems.

- Proficient in handling issue resolution, troubleshooting, and user support.

- Good knowledge of ticketing tools such as ServiceNow, SAP Solution Manager, or equivalent.

- Ability to work effectively in a high-pressure 24 x 5 support environment.

- Excellent communication and interpersonal skills.

Educational Qualifications :

- Bachelors degree in Computer Science, Information Technology, or a related field from an accredited institution.

(ref:hirist.tech)

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