BI Support Lead

4 weeks ago

Hyderabad, India Mouri Tech (P) Ltd Full time

About MOURI Tech :

MOURI Tech is a professional global enterprise solution provider helping its customers transform into intelligent enterprises. It offers comprehensive solutions and world-leading consulting and delivery experience to many fortune 500 companies across the globe. As a lead innovator of NextGen AI solutions, it enables its customers to achieve new business performance thresholds. MOURI Tech helps its clients to be resilient and successful in the long run through digital transformation.

Operating across five continents, MOURI Tech continually engages with employees, clients, partners, and community organizations worldwide. At MOURI Tech, we have transitioned into AI-based digital mode of learning to ensure our associates are steadfast learners and can sustain themselves as resilient professionals. We shape our employees into certified professionals and upskill their career journeys throughout their associations with us. MOURI Tech provides a transparent, healthy, and favorable work environment with teams and business units seamlessly connected across the organization.

Job Title : BI Support Lead

Work Location : Hyderabad

Experience : 10+ years

Required Skills : Supporting Data platform, Snowflake, Data bricks

Responsibilities :

- Lead the technical support efforts for our critical application, ensuring its reliability, availability, and performance.

- Provide hands-on technical expertise in troubleshooting and resolving issues related to the application, data pipeline, and underlying infrastructure.

- Collaborate closely with cross-functional teams including development, operations, and business stakeholders to proactively identify and address potential issues before they impact users.

- Communicate effectively with business users, stakeholders, and leadership regarding incidents, outages, and ongoing maintenance activities.

- Drive continuous improvement initiatives to enhance the reliability, scalability, and efficiency of our application and infrastructure.

- Stay current with industry best practices, emerging technologies, and trends related to SRE, cloud computing, and data engineering.

- Mentor and coach junior team members, fostering a culture of learning and knowledge sharing within the team.

Requirements :

- Bachelor's degree in computer science, Engineering, or related field. Master's degree preferred.

- 3+ years of experience in a technical support lead or SUPPORT Lead role, with a strong background in supporting web applications, data pipelines, and cloud-based infrastructure.

- Extensive experience with React JS, Power BI, Snowflake, Databricks, and Azure Data Factory (ADF) or similar technologies.

- Strong troubleshooting and problem-solving skills, with the ability to quickly diagnose and resolve complex technical issues.

- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

- Proven track record of driving continuous improvement initiatives and implementing best practices to enhance system reliability and performance.

- Experience working in an Agile environment and familiarity with DevOps practices and tools.

- Certifications such as AWS Certified DevOps Engineer, Google Professional Cloud DevOps Engineer, or Microsoft Certified: Azure DevOps Engineer Expert are a plus.

(ref:hirist.tech)

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