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Pocketpills - Associate Product Manager
1 month ago
About Pocketpills:
Pocketpills is Canada's online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of healthcare professionals, technologists, customer service working to provide personalized care, support and timely medications for our members. Through our easy-to-use app and website, members can fill prescriptions, order refills and consult with certified health care professionals-wherever and whenever they need. With a presence across multiple provinces in Canada, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada's fastest-growing health tech companies, with more than 500,000 members and counting.
At Pocketpills, we prioritize a member-focused approach and seek passionate individuals who resonate with our core values: People First, Celebrate the Why, Be Accountable, Act with Honesty and Integrity, and Think Big, Start Small, Move Fast.
Join us in making a meaningful impact in health-tech
Website: Location: Gurgaon
Product Summary:
Pocketpills is a digital pharmacy platform transforming how Canadians access medications, healthcare products, and pharmacist support. As an all-in-one healthcare solution, we provide convenient online prescription fulfillment, personalized pharmacist consultations, and a range of over-the-counter products. Our platform is designed for B2C customers, enabling seamless prescription management, automatic refills, and fast, reliable delivery right to members' doors.
We leverage advanced technology to improve member experience, from medication adherence reminders to precise delivery tracking, and support from licensed pharmacists for minor ailments and healthcare queries. Our engineering and product teams work in a fast-paced environment with a strong focus on innovation, aiming to expand access to quality healthcare for all Canadians.
We are looking for an experienced product manager to drive product strategy and development, collaborating closely with our founding team and engineers. This is an exciting opportunity to make a significant impact and gain valuable experience in digital healthcare.
Role and Responsibilities:
- Contribute to Product Strategy: Partner with the Product Manager to help define and evolve product vision, establish clear goals, and maintain a strategic product roadmap that aligns with company objectives.
- Manage and Resolve Production Issues: Analyze and prioritize production issues by understanding root causes, coordinating with relevant teams, and ensuring timely resolutions to maintain product stability and quality.
- Data-Driven Decision Making: Utilize analytics (SQL proficiency required) to track and interpret product usage, identify key insights, and support data-backed decisions that prioritize high-impact features and enhancements.
- Collaborate Across Teams: Work closely with engineering, design, marketing, and other teams to lead and drive project launches that deliver meaningful value to our members.
- Drive Roadmap with Documentation: Develop clear and comprehensive product requirement documents (PRDs) that outline feature specifications, use cases, and acceptance criteria, ensuring alignment across stakeholders and guiding successful feature development.
- Triage Customer Feedback and Issues: Gather, assess, and prioritize customer feedback and reported issues, transforming insights into actionable solutions and incorporating them into the product roadmap for continuous improvement.
Qualifications & Experience:
- B.Tech/ BE in Computer Science, or other engineering areas from a top engineering institute.
- Prior experience as a software engineer is a plus.
- 01-03 years of relevant experience as APM.
- Understanding of various functional areas including engineering, customer care, finance, supply chain, operations, logistics etc.
- Experience owning projects end to end (from conceptualization to development and use by patients or in-house care/pharmacists' team).
- Experience in creating wireframes, writing SQL queries, and analyzing analytics data.
- Ability to work in a fast-paced and agile development environment.
- Genuinely excited about working in an early-stage startup, learning and solving problems without getting constrained by current knowledge or experience.
- Motivated to drive tasks to completion and take ownership of projects.
