Assistant Customer Service Manager-Voice
1 day ago
Job Title: Assistant Manager – Customer Service (Inbound Voice Process, B2C)Work Location: Kochi (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations Head⸻Job Summary:We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.⸻Key Responsibilities:Team Leadership & Management• Lead, coach, and manage a team of 20+ customer service associates.• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.• Conduct performance reviews, one-on-one discussions, and team huddles.Customer Service Delivery• Ensure timely and professional resolution of inbound customer queries and complaints.• Handle escalations and ensure first call resolution (FCR).• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.Performance & Reporting• Track and analyze team performance against KPIs.• Prepare daily/weekly/monthly MIS and share insights with management.• Identify improvement areas and implement corrective measures.Process Excellence & Compliance• Ensure process adherence, quality standards, and compliance with company policies.• Collaborate with training and quality teams to upskill team members.• Drive continuous improvement initiatives to enhance customer experience.Employee Engagement & Development• Support hiring, onboarding, and training of new associates.• Motivate team members through recognition programs and engagement activities.• Develop high-potential employees for future leadership roles.⸻Key Skills & Competencies:• Strong leadership and team-handling ability (20+ associates).• Excellent communication and interpersonal skills.• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.• Problem-solving and conflict management skills.• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.⸻Qualifications & Experience:• Graduate in any discipline.• 4–7 years of experience in customer service (Inbound Voice, B2C).• Minimum 1–2 years of experience in team handling (30+ members).• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.Interested candidates are invited to share their CV via WhatsApp at 9934827654 or email at Sumankumari1@policybazaar.com. Please include the following details in your application:- Name- Phone number- Total experience- Current CTC- Notice period- Date of Birth- Languages spokenLet’s connect and build something amazing together
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Customer Service Representative
1 week ago
New Delhi, India Voice Jobs Full timejob summary a customer support associate in this role deals with making outbound calls to customers for various process-related tasks. the associate provides appropriate solutions to the customer while providing a high level of customer service and accurate information. eligibility: bachelors or masters degree or diploma in operations management people...
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Customer Service Manager
4 hours ago
Delhi, Delhi, India Voice HR Full time ₹ 1,20,000 - ₹ 2,50,000 per yearWe are looking for Customer Service Manager (Sales) open market with leading NBFC Location - Delhi CTC Max 2.5 Fixed Interested candidate can call Neha
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Customer Service Representative
3 days ago
New Delhi, India Zensar Technologies Full timeJob Title: Korean Language Support Associate (Voice & Non-Voice)Location: Pune or Bangalore (Work from Office)Job Type: Full-timeNotice period- 30days or less.Compensation- 9LPAExperience Range- 3-5yrsIf you are interested, Please share your updated CV at shrutika.gaikwad@zensar.comJob Description:We are seeking a skilled “Korean Language Support...
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Customer Service Representative
1 day ago
New Delhi, India Zensar Technologies Full timeJob Title: Korean Language Support Associate (Voice & Non-Voice)Location: Pune or Bangalore (Work from Office) Job Type: Full-time Notice period- 30days or less. Compensation- 9LPA Experience Range- 3-5yrsIf you are interested, Please share your updated CV at shrutika.gaikwad@zensar.comJob Description:We are seeking a skilled “Korean Language Support...
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International Voice – Customer Service
1 day ago
New Delhi, India Tata Consultancy Services Full timeTCS BPS IS HIRING FOR International Voice – Customer Service Role at Mumbai!Kindly go through the norms below and apply only if it’s relevant for you.Job Role:Customer Service Associate Job Location:Mumbai (Malad, Thane)Experience required: 1-12 Years in the contact center industryJob Requirement: Candidates with international customer service (VOICE)...
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New Delhi, India Floatap Full timeFloatap is hiring for an International Voice Process (Analyst) role with one of our Top Banking captive clients in Pune ,Gurugram, Noida. If you're interested or would like to explore this opportunity, please email your resume to Sushmita@floatap.com.You can also call or WhatsApp us at +91 73865 09307 for more details or to schedule a conversation at your...
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Team Leader – Customer Service
1 day ago
New Delhi, India Policybazaar.com Full timeJob Title: Team Leader – Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head⸻Job Summary:We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process...
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Customer Service
2 weeks ago
New Delhi, India Ishmeet Consultant Full timeFrom 1 to 5 year(s) of experience - ₹ Not Disclosed by Recruiter - New Delhi, Gurgaon/Gurugram, Delhi / NCR**Roles and Responsibilities** **Greeting From Ishmeet Consultant Pvt. Ltd** **Hiring For International voice process** **Any graduate/UG with 6 months of voice experience into International voice can apply** **Location - Gurgoan** **Salary Upto...
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Customer Service
4 days ago
New Delhi, India LIM GLOBAL PRIVATE LIMITED Full timeJob description - The customer support representatives will answer daily customer correspondence through voice methods. - These call center representatives provide order assistance and product information in an efficient and professional manner. - Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our...
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New Delhi, India TP Full timeAbout the Role: The role requires individuals with professional speaking skills and experience in international voice processes.Responsibilities:- Engage with customers using professional speaking skills. - Handle international voice processes effectively. - Provide excellent customer service and support. - Collaborate with team members to achieve...
