Technical Project Manager

Role : Technical Project Manager - AI Delivery

About the Role :

We are looking for a Technical Project Manager who can lead and deliver complex technical and cross-functional projects from start to finish. You are responsible for the end-to-end planning, execution, and delivery of specific AI product implementations to enterprise customers. This role involves managing the project lifecycle from initiation to closure, ensuring customer satisfaction, and coordinating effectively with internal technical teams and other cross functional teams. You will be the primary customer interface for their assigned projects, ensuring clear communication, proactive issue resolution, and adherence to AI-first delivery processes.

You will also be expected to provide technical insights, contribute to solution design, and support team members as needed - while driving a culture of continuous :

- Develop detailed project plans, including scope, objectives, timelines, budgets, and resource allocation. Manage project activities, track progress, and ensure deliverables meet quality standards.

- Serve as the primary point of contact for the customer on assigned projects, conducting regular status meetings, managing expectations, and ensuring customer needs are met.

- Work with customers to define and document project requirements, manage scope changes, and ensure alignment with product capabilities.

- Identify potential project risks and issues, develop mitigation strategies, and facilitate timely resolution, escalating to the Lead Project Manager as necessary.

- Coordinate daily activities with delivery and Engneering teams, ensuring technical tasks are aligned with project timelines. Liaise with Support Engineers for smooth post-delivery handover. Work with all stakeholders and cross functional teasm to ensure smooth delivery of the project.

- Prepare and present regular project status reports to the Lead Project Manager and internal stakeholders.

- Ensure all project activities adhere to established AI delivery methodologies and best practices.

- Provide mentorship to junior project team members and contribute to the growth of a high-performing, value-driven organisation.

- Act independently and take ownership of business satisfaction through tested, deployed solutions.

What Were Looking For :

- 5+ years of experience in project management, preferably in software or SaaS delivery. Experience in managing complex projects from initiation to closure.

- Strong understanding of integration methods for CRMs and APIs.

- Knowledge of cloud systems, architecture, networking, and deployment methodologies.

- Familiarity with AI/ML, NLP, or conversational AI concepts is a strong plus.

- Experience in gathering requirements and mapping them to business use cases.

- Ability to run customer meetings and manage change requests effectively.

- Excellent time management, communication, and interpersonal (soft) skills.

- Strong organizational, communication, and problem-solving skills.

- Customer-focused with a proactive approach to issue resolution.

General Skills :

- Proven ability to collaborate with cross-functional teams, including development, business units, vendors, and external partners.

- Solid grasp of the software development life cycle and project management best practices.

- Strong documentation capabilities - able to independently create and manage project scope documents, technical diagrams, and flowcharts.

- Effective communicator - ensuring timely updates, transparency, and alignment across all stakeholders.

- Experience with tools such as Jira, Confluence, or similar platforms for project tracking and documentation.