Customer Success Manager

2 months ago


Coimbatore, India Livspace Full time

A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.


  • Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with Customers to coordinate and drive the resolution of critical issues, provide timely and accurate updates regarding these issues, and provide important details on the status of the customer relationship with senior management.
  • Relationship Manager has to drive these solutions on calls with clients and negotiate effectively to ensure a win-win for clients, Livspace and our partners.
  • Relationship Manager has to keep a tab of all escalations and track high-priority ones with regular coordination between internal and external stakeholders.
  • Ensure great customer experience, plug any gaps in delivery of services (Design and Ops).
  • Assess "at risk" projects with internal stakeholders and drive smoother service to clients.
  • Reach out to clients, assess their experience, share feedback with internal departments handling client service, and ensure a smoother experience.


EXPERTISE AND QUALIFICATIONS


Graduation in any stream.

5 to 8 years of work experience in Client facing roles involving communication and negotiation.

Strong in multi-tasking & managing Customer Success and Experience.

Structured thought process under pressure.

Ability to give a solution.

Understanding of home interior design-and-build issues - types of work, common issues etc.



  • Coimbatore North, India TrusTrace Full time

    **Customer Success Associate with a passion for sustainability** Are you passionate about the health of our planet and all those who live on it, and want to contribute to a sustainable future for all? Are you an expert at creating personal relationships and explaining the value of new and disruptive innovations? And do you want to work with passionate...


  • Coimbatore, India Cartrabbit Full time

    **Support Engineer - SaaS Products** **About Cartrabbit** CartRabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that...


  • Coimbatore, India Cartrabbit Full time

    **Customer Success Executive - SaaS Products** **About Cartrabbit** CartRabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow...


  • Thudiyalur, Coimbatore, Tamil Nadu, India VMax Wellness Full time

    **ROLE: Customer Success Executive** **Reports to - Manager Client Success and Quality** **About the Company**: VMax Wellness was founded with a vision to inspire and encourage people to adopt a healthy lifestyle. Our enthusiastic and knowledgeable team provides bespoke fitness and nutrition plans tailored to individual requirements, to help achieve fitness...


  • Saibaba Colony, Coimbatore, Tamil Nadu, India Forcesight Online Solutions Pvt. Ltd. Full time

    **Position : Customer Success Manager** Location : Coimbatore Job type: Full-time Experience level: Mid level Industry: Ecommerce/Technology Company size: Seed funded startup (handful of employees) Experience : 0-2 years What do we do: We are an early seed funded startup in the eCommerce reseller space. Its an exciting and hot area which enables cross...


  • Coimbatore, Tamil Nadu, India Isha Foundation Full time

    Job DescriptionWe are seeking an experienced Customer Support Operations Manager to lead our customer support team at Isha Foundation.Job SummaryThe Customer Support Operations Manager will be responsible for overseeing the day-to-day operations of our customer support function, ensuring timely and accurate responses to customer inquiries, and implementing...


  • Coimbatore, Tamil Nadu, India djax Technologies Full time

    Minimum 1 year to 2.5 years experinece in Partner success Executive , Qualifications: - Bachelor's degree in Business Administration, Computer Science, or a related field. - Proven experience in a customer-facing role within the SaaS industry, preferably in partner success, account management, or customer success. - Strong communication and interpersonal...


  • Coimbatore, Tamil Nadu, India djax Technologies Full time

    Minimum 1 year to 2.5 years experinece in Partner success Executive , Qualifications: - Bachelor's degree in Business Administration, Computer Science, or a related field. - Proven experience in a customer-facing role within the SaaS industry, preferably in partner success, account management, or customer success. - Strong communication and interpersonal...


  • Coimbatore, India Sr Branch Manager Retail Banking Full time

    Branch Mgr - New Upcoming Flagship BranchesPan Mumbai- Most PreferredSouth Mumbai / Western MumbaiRetail Branch Banking Segment( Mumbai)Divyaa - Sr. Key Responsibilities 1 Achieving growth and hitting sales targets by successfully managing the PCARM team for the cluster2 Designing and implementing strategic sales plan including marketing activities to help...


  • Coimbatore, India Little Shots by Hema Full time

    Company DescriptionLittle Shots by Hema is a photography business known for specializing in capturing beautiful moments, often focusing on children, families, and other special occasions. We are into this business for past 6 years and we have the studio in Bangalore and Coimbatore.Role DescriptionThis is a full-time on-site role for a Customer Relations...


  • Coimbatore, India Little Shots by Hema Full time

    Company Description Little Shots by Hema is a photography business known for specializing in capturing beautiful moments, often focusing on children, families, and other special occasions. We are into this business for past 6 years and we have the studio in Bangalore and Coimbatore. Role Description This is a full-time on-site role for a Customer...


  • Coimbatore, India S.P Retail ventures limited Full time

    Position : Executive - Customer Relationship Management (Full Time) Location: Peelamedu, Coimbatore Industry: Retail Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Minimal calling required to connect with customer to educate them Keeping customers updated on the latest...


  • Coimbatore, India Liya coimbatore Full time

    Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. **Responsibilities** - Handle...


  • Coimbatore, Tamil Nadu, India Oorla Full time

    Role OverviewWe are seeking a highly motivated Customer Delight Executive to join our team at Oorla in Kovaipudur, Coimbatore.This role is focused on ensuring exceptional customer experiences and fostering long-term loyalty by acting as the bridge between the company and our customers.The successful candidate will exceed expectations through proactive...


  • Coimbatore, Tamil Nadu, India Isha Foundation Full time

    Isha Foundation is seeking a highly skilled Customer Support Operations Manager to join our team. As a key member of our customer support function, you will play a crucial role in leading and managing a team of customer support agents who provide assistance to customers shopping on our e-commerce platform.ResponsibilitiesTeam Management & Leadership:Lead,...

  • Customer Executive

    7 months ago


    Coimbatore, India Camouflageclicks Full time

    Work from office only **Salary**: **12,000-15,000PM** Job description: **Graduation Mandatory** Female Candiates only Preferable(Freshers) **Kindly Read The Job Description Before Applying** **Requirements**: Skilled In Project Management Proficient In MS Office Outstanding Communication And Negotiation Ability Excellent Organizational Skills A...


  • coimbatore, India BolsterBiz Full time

    The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account/transaction inquiries. It's important that you can work during Pacific U.S. time...

  • Customer support lead

    3 weeks ago


    Coimbatore, India Isha Foundation Full time

    Dear Candidate, The E-commerce Customer Support Team Lead is responsible for managing and leading a team of customer support agents who provide assistance to customers shopping on an e-commerce platform. This role involves overseeing daily operations, ensuring excellent customer service, handling escalated issues, and driving the overall success of the...


  • Coimbatore, India Camouflageclicks Full time

    Work from office only **Salary**: **10,000-13,000PM** Job description: **Graduation Mandatory** Female Candiates only Preferable(Freshers) **Kindly Read The Job Description Before Applying** **Requirements**: Skilled In Project Management Proficient In MS Office Outstanding Communication And Negotiation Ability Excellent Organizational Skills A...


  • Coimbatore District, Tamil Nadu, India VMax Wellness Full time

    **ROLE: Client Success Executive** **About the job** A Client Success Executive will be working full-time onsite at our Coimbatore office. Client Success Executive is responsible for ensuring the satisfaction and retention of our clients by providing exceptional service, managing escalations, and identifying opportunities for improvement. This role...