Servify - Application Support Analyst

2 months ago


Mumbai, India Service Lee Technologies Pvt Ltd Full time

Note : This position is for the Night Shift (5 days a week).

Key Responsibilities :

- Help resolve technical queries and software issues for the customer quickly and efficiently.

- Obtain all the information necessary in order to resolve a customer software and technical query.

- Manage customer expectations regarding estimated response times for issue resolution.

- Collaborate with Internal teams to address customer inquiries and escalate when required.

- Own the customer queries from start to finish; communicate with customers regularly on issue status.

- Recommend improvements on existing processes based on the experience gain from customer queries.

- Translate Customer issues into application features.

- Strong experience with SQL and MySQL.

- Based production system, to ensure the availability, performance.

- Scalability and security of productions systems.

Essential Requirements :

- Bachelor's degree in computer science or equivalent.

- Excellent communication skills (verbal and written) in English.

- Complex problem-solving skills and a strong attention to detail.

- 2-5 years experience in area of Application and/or Customer support.

- 2-5 years experience in supporting applications developed with Node.js, Java, Python.

- Excellent interpersonal skills.

- Able to work under pressure and frequently changing priorities.

- Previous experience in high availability / mission critical application support.

- Eagerness to learn and acquire new skills.

- Strong knowledge in ITIL practices in the area of Incident, Change and Problem management.

- Experience in automating support tasks using Python scripting.

(ref:hirist.tech)

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