Servify - Application Support Analyst
2 months ago
Note : This position is for the Night Shift (5 days a week).
Key Responsibilities :
- Help resolve technical queries and software issues for the customer quickly and efficiently.
- Obtain all the information necessary in order to resolve a customer software and technical query.
- Manage customer expectations regarding estimated response times for issue resolution.
- Collaborate with Internal teams to address customer inquiries and escalate when required.
- Own the customer queries from start to finish; communicate with customers regularly on issue status.
- Recommend improvements on existing processes based on the experience gain from customer queries.
- Translate Customer issues into application features.
- Strong experience with SQL and MySQL.
- Based production system, to ensure the availability, performance.
- Scalability and security of productions systems.
Essential Requirements :
- Bachelor's degree in computer science or equivalent.
- Excellent communication skills (verbal and written) in English.
- Complex problem-solving skills and a strong attention to detail.
- 2-5 years experience in area of Application and/or Customer support.
- 2-5 years experience in supporting applications developed with Node.js, Java, Python.
- Excellent interpersonal skills.
- Able to work under pressure and frequently changing priorities.
- Previous experience in high availability / mission critical application support.
- Eagerness to learn and acquire new skills.
- Strong knowledge in ITIL practices in the area of Incident, Change and Problem management.
- Experience in automating support tasks using Python scripting.
-
Servify - Assistant Operations Manager
1 week ago
Mumbai, India Servify Full timePosition Summary :- As part of the Business Operations team, you will support a network of dealers who sell device protection, extended warranty, or offer exchange services on smartphones and other consumer electronics products.- You will lead a team of professionals that is responsible for providing support to dealers to resolve key problems. Key...
-
Business Operations Manager
2 months ago
Mumbai, India Servify Full timePosition Summary :As part of the Business Operations team, you will support a network of dealers who sell device protection, extended warranty, or offer exchange services on smartphones and other consumer electronics products.You will lead a team of professionals that is responsible for providing support to dealers to resolve key problems.Key...
-
Business Operations Manager
2 months ago
Mumbai, India Servify Full timePosition Summary :As part of the Business Operations team, you will support a network of dealers who sell device protection, extended warranty, or offer exchange services on smartphones and other consumer electronics products.You will lead a team of professionals that is responsible for providing support to dealers to resolve key problems.Key...
-
Business Operations Manager
2 months ago
Mumbai, India Servify Full timePosition Summary :As part of the Business Operations team, you will support a network of dealers who sell device protection, extended warranty, or offer exchange services on smartphones and other consumer electronics products.You will lead a team of professionals that is responsible for providing support to dealers to resolve key problems.Key...
-
Business Operations Manager
2 months ago
Mumbai, India Servify Full timePosition Summary : As part of the Business Operations team, you will support a network of dealers who sell device protection, extended warranty, or offer exchange services on smartphones and other consumer electronics products. You will lead a team of professionals that is responsible for providing support to dealers to resolve key problems. Key...
-
Servify - Associate - Tax
4 weeks ago
Mumbai, India Servify Full timeKey Responsibilities :- Assist in Corporate Tax Planning & Advisory for strategic issues and complex tax matters of India and Overseas companies- Assist in compilation of Tax audit details under Income Tax laws and the miscellaneous work and coordinating with Tax Auditor- Compiling the reports, documents, etc. required for timely and effective completion of...
-
Business Operations Associate
3 weeks ago
Mumbai, Maharashtra, India Servify Full time**Position Summary**: As part of the Business Operations team, you will be the first point of contact for any issues faced by our key business partners. The role requires commitment to ensuring a great customer experience while operating within the company’s systems and processes. You will be working to support some of the world’s best consumer...
-
Servify - Accounts Receivable Accountant
1 week ago
Mumbai, India Servify Full timePosition Summary :- This is a position which will be primarily responsible for managing Accounts Receivable (Billing, Revenue and Automation).- He/she will be responsible for driving best practices, innovation, knowledge management and learning across the teams led by the individual. Key Responsibilities :- Set objectives for the accounts receivable team...
-
Mumbai, India Servify Full timeKey Responsibilities:.- Employee Stock Ownership Plan (ESOP) Administration:.- Manage the end-to-end administration of ESOP, including grant, vesting and exercises.- Ensure compliance with legal and regulatory requirements related to ESOP.- Provide detailed reports and analysis on ESOP-related activities.- HR Analytics & Management Information Systems...
-
Servify - Product Owner
2 days ago
Mumbai, India Service Lee Technologies Pvt Ltd Full timeJob Description :Key Responsibilities :- Connect the dots between business goals and consumer problems- Identify market opportunities qualitatively and quantitatively, translating this opportunity into a product vision and building a roadmap- Writing great specs and managing product execution with finesses, supporting product definition, goals, and...
-
Product Owner
5 days ago
Mumbai, India Servify Full timeKEY RESPONSIBILITIES:1.Connect the dots between business goals and consumer problems2.Identify market opportunities qualitatively and quantitatively, translating this opportunity into a product vision and building a roadmap3.Writing greatspecs and managing product execution withfinesses, supporting product definition, goals, and requirements with data &...
-
Product Owner
4 days ago
Mumbai, India Servify Full timeKEY RESPONSIBILITIES:1.Connect the dots between business goals and consumer problems2.Identify market opportunities qualitatively and quantitatively, translating this opportunity into a product vision and building a roadmap3.Writing greatspecs and managing product execution withfinesses, supporting product definition, goals, and requirements with data &...
-
Product Owner
5 days ago
mumbai, India Servify Full timeKEY RESPONSIBILITIES: 1.Connect the dots between business goals and consumer problems 2.Identify market opportunities qualitatively and quantitatively, translating this opportunity into a product vision and building a roadmap 3.Writing greatspecs and managing product execution withfinesses, supporting product definition, goals, and requirements with data &...
-
Product Owner
2 days ago
mumbai, India Servify Full timeKEY RESPONSIBILITIES:1.Connect the dots between business goals and consumer problems2.Identify market opportunities qualitatively and quantitatively, translating this opportunity into a product vision and building a roadmap3.Writing greatspecs and managing product execution withfinesses, supporting product definition, goals, and requirements with data &...
-
Application Support Analyst
11 hours ago
mumbai, India Tech Mahindra Full timeRole: Application Support Analyst Domain: Capital Markets, Cash Equities, Derivatives Knowledge of Algorithmic trading Experience: 4 to 6 years with Institution Trading Floor Support Exchange Colo support Technology: Hands on experience with Windows & Linux OS Hands on experience with Oracle, MS SQL, MySQL Location: Fort, Mumbai South, 400-001
-
Application Support Analyst
10 hours ago
mumbai, India Tech Mahindra Full timeRole:Application Support AnalystDomain:Capital Markets, Cash Equities, DerivativesKnowledge of Algorithmic tradingExperience:4 to 6 years with Institution Trading Floor SupportExchange Colo supportTechnology:Hands on experience with Windows & Linux OSHands on experience with Oracle, MS SQL, MySQLLocation:Fort, Mumbai South, 400-001
-
Application Support Analyst
2 weeks ago
mumbai, India Tech Mahindra Full timeRole: Application Support AnalystDomain:Capital Markets, Cash Equities, DerivativesKnowledge of Algorithmic tradingExperience:4 to 6 years with Institution Trading Floor SupportExchange Colo supportTechnology:Hands on experience with Windows & Linux OSHands on experience with Oracle, MS SQL, MySQLLocation: Fort, Mumbai South, 400-001
-
Application Support Analyst
3 weeks ago
Mumbai, India Tech Mahindra Full timeRole: Application Support Analyst Domain: Capital Markets, Cash Equities, Derivatives Knowledge of Algorithmic trading Experience: 4 to 6 years with Institution Trading Floor SupportExchange Colo support Technology:Hands on experience with Windows & Linux OSHands on experience with Oracle, MS SQL, MySQL Location: Fort, Mumbai South, 400-001
-
Application Support Analyst
2 days ago
mumbai, India Tech Mahindra Full timeRole: Application Support Analyst Domain: Capital Markets, Cash Equities, Derivatives Knowledge of Algorithmic trading Experience: 4 to 6 years with Institution Trading Floor SupportExchange Colo support Technology:Hands on experience with Windows & Linux OSHands on experience with Oracle, MS SQL, MySQL Location: Fort, Mumbai South, 400-001
-
Application Support Analyst
2 weeks ago
Mumbai, India Tech Mahindra Full timeRole: Application Support Analyst Domain: Capital Markets, Cash Equities, Derivatives Knowledge of Algorithmic trading Experience: 4 to 6 years with Institution Trading Floor Support Exchange Colo support Technology: Hands on experience with Windows & Linux OS Hands on experience with Oracle, MS SQL, MySQL Location: Fort, Mumbai South,...