Customer Support Specialist
2 days ago
About the CompanyOur client is a trusted global innovator of IT and business services, operating in 50+ countries. They specialize in digital transformation, IT modernization, consulting, and managed services. With a strong focus on innovation and long-term client success, they empower organisations to confidently embrace their digital future.Position : Customer Support Associate – Voice (UHG Process)NP : 0 to 15 Days(Serving Notice)Location : KolkataExp : 0 to 3 yrsWork Mode : Work from Office (WFO)Shift : Fixed Night Shift (Rotational Weekly Off)Walk-in Dates : Starting Monday, 10th November 2025Job Description :We are hiring enthusiastic and customer-focused individuals for our UHG Voice Process (Member & Relationship Management). The role involves interacting directly with customers, providing excellent service, and maintaining high standards of communication and accuracy.Key Responsibilities :- Handle inbound/outbound member calls efficiently and professionally. - Provide accurate information and resolve customer queries. - Maintain data accuracy and documentation as per compliance guidelines. - Ensure adherence to service quality and productivity standards. - Exhibit strong problem-solving and multitasking abilities.Desired Candidate Profile:- Excellent verbal and written communication skills. - Typing speed: Minimum 30 WPM with 90% accuracy. - SVAR Score: Minimum 60. - Preferably from an English Medium education background. - Strong English comprehension, analytical, and multitasking skills. - Basic computer proficiency and good business writing skills. - Customer-service-oriented attitude with strong soft skills. - Should not be enrolled in any full-time course. - Must be comfortable working from office and in night shiftsEligibility Criteria- Qualification: Graduate / HSC Fresher with excellent communication skills. - Candidates with B.Ed, D.El.Ed, MBA, BA LLB, or other niche qualifications not eligible. - BPO experience with complete documentation is an advantage. - Full-time students and out-of-boundary candidates are not eligible. - Must possess original Aadhar & PAN cards. - Self-travelling candidates outside the transport boundary not eligible.
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Customer Support Specialist
1 week ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
1 week ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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