Customer Service Officer

3 weeks ago

New Delhi, India Alp Consulting Ltd. Full time

Job Responsibilities:- Handle inbound and outbound calls from existing and prospective customers, ensuring all interactions are professional and customer-focused. - Manage non-voice tasks such as emails, secure messages, and manual letters with accuracy and timeliness. - Demonstrate comprehensive knowledge of company products and services to resolve customer queries effectively. - Follow up on customer requests to ensure completion and satisfaction. - Escalate unresolved issues or special cases to the appropriate department for further action. - Maintain clear communication with colleagues and line managers to support smooth operations. - Ensure adherence to timelines, schedules, and compliance standards at all times. - Participate in all mandatory training sessions and maintain 100% attendance. - Support team goals through collaboration and by accomplishing related tasks as required. - Provide coaching and knowledge sharing to new or existing team members. - Report any complaints, potential fraud, policy breaches, or health and safety concerns to the line manager immediately. - Demonstrate consistent adherence to company values, policies, and behavioural expectations.

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