Process and Soft Skill Trainer

4 weeks ago

New Delhi, India Restroworks Full time

About the Role The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees—both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional customer experiences.This role is central to maintaining consistency, efficiency, and quality across the organization by designing, facilitating, and continuously improving structured learning programs aligned with Restroworks’ mission to “Make Restaurants Prosperous.”Key Responsibilities1. Training Design & Development● Design and develop comprehensive training programs focused on core processes, communication excellence, and product knowledge. ● Translate complex product features into easy-to-understand learning materials for internal teams. ● Create engaging training content such as presentations, SOPs, e-learning modules, and videos. ● Collaborate with COE and product teams to ensure alignment with product updates and operational priorities.2. Training Delivery & Facilitation● Conduct onboarding sessions, process training, and skill enhancement training for employees across functions. ● Facilitate sessions on product mastery, communication etiquette, customer handling, and process adherence. ● Use interactive delivery techniques—role plays, demos, case studies, and simulations—to enhance learner engagement. ● Ensure consistent delivery quality across all training batches, geographies, and trainers.3. Evaluation & Reporting● Evaluate training effectiveness through quizzes, assessments, practical evaluations. ● Maintain dashboards to track learner progress, training impact, and performance improvements. ● Report insights, trends, and improvement areas to the Management.4. Knowledge Management & Cross-Functional Collaboration● Build and maintain a centralized knowledge base for process documents, product FAQs, and best practices. ● Partner with Sales, Product, Operations teams to ensure timely dissemination of product updates. ● Support continuous improvement by identifying knowledge gaps and initiating refresher or microlearning sessions.5. Continuous Learning & Innovation● Stay updated with the latest industry trends in L&D, technology, and restaurant SaaS solutions. ● Innovate in training delivery using gamification, blended learning, and digital tools. ● Contribute to the COE’s goal of establishing training standardization and process excellence across Restroworks.Key Skills; Competencies● Excellent communication (English & Hindi) and presentation skills ● Strong facilitation and public speaking abilities ● Proficiency in MS Office/G-suite (Word, Excel, PowerPoint) ● Creative approach to content design and training delivery ● Analytical mindset to evaluate training outcomes and identify improvement areas ● Strong collaboration, adaptability, and customer-centric mindsetPreferred Background ●1-2 years of experienceas a Full-Time Trainer (Process/Communication/Product) – 1.5+ years OR ● Prior experience in SaaS, hospitality tech, or customer support domains is preferred.What Success Looks Like● Consistent and measurable improvement in employee performance post-training ● Positive feedback and learner satisfaction scores ● Seamless rollout and adoption of product or process updates across teams ● Contribution to building a scalable, data-driven learning culture within the COE

  • Soft Skills Trainer

    1 week ago

    New Delhi, India GET FIRST KNOWLEDGE HUB Full time

    Soft Skills Trainer Location:Thanjavur, Tamil Nadu (On-Site) Job Type:Full-TimeAbout the Role We are looking for a Soft Skills Trainer to help students develop essential communication, interpersonal, and professional skills. The ideal candidate should be confident, articulate, and able to conduct interactive sessions that enhance students’ personality...

  • Soft Skill Trainer

    2 weeks ago

    Delhi, Delhi, India Teams Fusion Full time

    Urgent requirement for Soft Skill trainer **Position Title**: Soft Skill Trainer **Location**: Delhi **Department**: Learning & Development **Reports To**: Training Manager / HR Manager **Job Type**: Full-Time Responisbilities: - Designing and developing comprehensive training curriculums - Researching and monitoring the latest industry trends in soft...

  • Soft Skills Trainer

    24 hours ago

    New Delhi, India Policybazaar.com Full time

    Job Description – Soft Skills TrainerLocation – Gurgaon - Sec 44Major Job responsibilities would be as under: Deliver engaging sessions on soft skills such as communication, teamwork, time management, leadership, email etiquette, problem- solving, and presentation skills. Assess training needs through surveys, interviews, or interaction with...

  • Training Manager

    4 weeks ago

    New Delhi, India Nath Outsourcing Solutions Pvt. Ltd. Full time

    Job Title:Hiring RCM Training Manager & Soft Skills Trainer | MohaliLocation:Mohali, Punjab (Work from Office)Employment Type:Full-TimeAre you a seasoned training professional passionate about building capability and driving performance? We are expanding our L&D function and are looking for two key leaders to join our team in Mohali!1. Training Manager –...

  • Soft Skill Trainer

    2 weeks ago

    New Delhi, India Parul University Full time

    Training Division of Career Development CellEligibility: 1. Post-Graduation in English / Management is mandatory. 2. Certified in Soft Skills and proven track record of training accomplishments. 3. A Minimum of 3-4 years of experience in a reputed organisation / university / ed tech as a Language and Soft Skills trainer. 4. Possess Excellent Communication...

  • Soft Skill Trainer

    4 weeks ago

    New Delhi, India Parul University Full time

    Training Division of Career Development CellEligibility:1. Post-Graduation in English / Management is mandatory.2. Certified in Soft Skills and proven track record of training accomplishments.3. A Minimum of 3-4 years of experience in a reputed organisation / university / ed tech as a Language and Soft Skills trainer.4. Possess Excellent Communication Skills...

  • Process and Soft Skill Trainer

    2 weeks ago

    New Delhi, India Restroworks Full time

    About the RoleThe Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees —both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional...

  • Process and Soft Skill Trainer

    5 days ago

    new delhi, India Restroworks Full time

    About the Role The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees—both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional...

  • Product and Soft Skill Trainer

    4 days ago

    Delhi, Delhi, India Fasteners king private limited Full time

    **Key Responsibilities - Product & Soft Skills Trainer** - **Training Delivery**: - Deliver soft skills training to enhance communication, teamwork, and customer handling skills of employees. - **Content Development**: - Design and update training materials, manuals, and presentations in alignment with product updates and business needs. - Develop...

  • Soft Skill Trainer

    1 week ago

    Delhi, India Ambuja Cement Foundation Full time

    Do you want to feel more fulfilled in your career? Are you looking for a place where you can spread your wings and fly? Ambuja Cement Foundation has numerous, exciting opportunities for **Soft Skill Trainer**: - Education Qualification: PG in Social Service or MSW or Grad. Life Science - Experience: 2 years - Location: Delhi Office - Employment Type: Full...