MSSP Onboarding

5 days ago

New Delhi, India Sanganan IT Solutions Pvt Ltd. Full time

MSSP Onboarding & Enablement Consultant (Cyber Security + MSS) Job Type:Full-Time Location:Noida / Singapore (SGT timezone alignment)WORK FROM NOIDA OFFICE, PLEASE DON'T APPLY IF YOU ARE LOOKING FOR HYBRID OR WORK FROM HOMEJob Overview We are seeking a versatile and customer-centricMSSP Onboarding & Enablement Consultantto lead onboarding efforts across both Security Operations (SOC) and Managed IT Services (MSS). This role is pivotal in ensuring seamless integration ofMicrosoft 365, Azure, Microsoft Sentinel, Defender XDR,and related services into MSSP customer environments. The ideal candidate will possess: Deep technical expertise Strong consulting skills Ability to deliver onboarding excellence across both security and IT domains Key Responsibilities 1. Unified Onboarding Execution (SOC + MSS) Lead onboarding of MSSP customers to: Microsoft Sentinel, Defender for Endpoint, Defender for Identity, Defender for Office 365 Microsoft 365 (Exchange, SharePoint, Teams, Intune), Azure (VMs, Entra ID, networking) Coordinate onboarding activities across SOC and MSS teams, ensuring consistent documentation, SLA alignment, and escalation workflows. 2. Customer Enablement & Process Sharing Conduct onboarding workshops and walkthroughs for SOC and MSS services. Present MSSP operational workflows, escalation matrices, and SLA/OLA expectations. Act as a trusted advisor during onboarding and early operations to ensure customer readiness and satisfaction. 3. Documentation & Guide Development Create and maintain onboarding guides for: Log source integration (firewalls, endpoints, cloud services) Device registration and policy enforcement (Intune, Entra ID) Alert taxonomy, escalation matrix, and ticketing workflows Microsoft 365 user onboarding and support procedures Maintain onboarding playbooks, SOPs, and customer-facing documentation. 4. Integration & Automation Automate onboarding tasks usingPowerShell, KQL, Microsoft Graph API, and Logic Apps. Collaborate with JIRA Service Management consultants to align ticketing workflows with onboarding milestones. Support automation of device onboarding, RBAC configuration, and alert enrichment. 5. Governance, SLA & Compliance Alignment Ensure onboarding processes comply withISO 27001, SOC2, NISTframeworks. Align onboarding deliverables with contractual SLAs and OLAs. Support audit readiness through documentation and process standardization. 6. Cross-Team Collaboration Work closely with: SOC Analysts & Automation Engineers for security onboarding IT Support Engineers & Team Leads for Microsoft 365/Azure onboarding Service Delivery Managers for customer engagement and SLA alignment Required Skills & Qualifications Education Bachelor’s degree inCybersecurity, Information Systems,or related fieldCertifications Required:Microsoft Certified: Security Operations Analyst Associate Preferred: Microsoft Certified: Defender XDR Intune Administrator Azure Administrator (AZ-104) ITIL Foundation Technical Skills Strong hands-on experience with: Microsoft Sentinel, Defender EDR/XDR, KQL Microsoft 365 (Intune, Exchange, Teams, SharePoint), Azure (VMs, Entra ID) Familiarity with onboarding automation usingPowerShell, Graph API, and Logic Apps

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