CallTek - Specialist - Collections
3 weeks ago
We are seeking a dedicated and experienced Collections Specialist to join our team at Staff4Me.
As a Collections Specialist, you will be responsible for maintaining customer relationships and ensuring timely payment of outstanding accounts Conduct outbound collection calls in a professional manner to maintain customer relationships.
- Instruct customers on how to process payments via our online portal.
- Provide daily, weekly tracking reports and metrics on outstanding AR.
- Document collection activity within our collections module and Excel.
- Provide customer invoices, statements, and contracts as requested.
- Identify and fully document any disputed items from customers and coordinate with internal departments for resolution.
- Resolve client-billing problems and decrease accounts receivable 3 years relevant work experience.
- Prior experience in commercial collections or accounts receivable is a must (minimum $10,000 collection experience).
- Proficiency in using collection management software and MS Office applications.
- Strong negotiation and communication skills.
- Excellent attention to detail and ability to work effectively under pressure.
- Good problem-solving and analytical skills.
- Ability to handle confidential and sensitive information with integrity.
- Strong organizational and time management abilities.
- Ability to work independently and collaboratively in a team environment.
- Knowledge of legal and regulatory requirements related to collections is a plus.
Requirements:
- Prior experience in commercial collections or accounts receivable (minimum $10,000 collection experience).
- Proficiency in collection management software and MS Office applications.
- Strong negotiation and communication skills.
- Excellent attention to detail and ability to work under pressure.
- Good problem-solving and analytical abilities.
Benefits:
- Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.
3-5 yrs
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