FatakPay Digital

3 weeks ago


Mumbai, India FatakPay Digital Pvt. Ltd. Full time

Job Description:

Job Title: AVP Operations.

Location: Mumbai Andheri East.

Department: Operations.

Reports To: HOD Operation.

Experience : 4-6 Years.

Job Summary:

- We are seeking a highly skilled and experienced Senior Manager to oversee our Lending Post Disbursement Operations.

- This role will focus on ensuring the efficiency and effectiveness of post-disbursement processes, including loan servicing and compliance.

- The ideal candidate will have a strong background in lending operations, excellent leadership skills, and a commitment to delivering outstanding customer experiences.

Key Responsibilities:

Leadership and Management:

- Lead and manage the post-disbursement operations team, fostering a culture of excellence, accountability, and continuous improvement.

- Develop and implement strategies to enhance operational efficiency, optimize processes, and reduce turnaround times.

Operations Oversight:

- Oversee the loan servicing operations, ensuring compliance with regulatory requirements and internal policies.

- Monitor and manage loan repayment processes, including billing, Repayments, NACH presentation and Reconciliation.

Process Improvement:

- Analyse existing post-disbursement processes and implement best practices to increase efficiency.

- Identify and resolve operational issues, ensuring timely and effective customer support.

Client Relationship Management:

- Build and maintain strong relationships with Partners, addressing any post-disbursement inquiries or issues promptly and effectively.

- Collaborate with other departments to ensure a seamless and positive client experience.

Compliance and Risk Management:

- Ensure compliance with all relevant laws, regulations, and internal policies related to lending and post-disbursement operations.

- Conduct regular audits and assessments of post-disbursement processes to identify risks and implement corrective actions.

Qualifications:

Education:

- Bachelor's degree in Finance, Business Administration, or a related field.

- MBA or equivalent advanced degree preferred.

Experience:

- Minimum of 10-12 years of experience in lending operations, with at least 5-6 years in a managerial role.

- Proven experience in post-disbursement processes, loan servicing, and compliance.

Technical Skills:

- Proficient in lending systems, CRM software, and data analytics tools.

- Strong understanding of regulatory requirements related to lending and loan servicing.

Preferred Skills:

- Exceptional leadership and interpersonal skills, with a track record of building high-performing teams.

- Strong analytical and problem-solving abilities.

- Excellent verbal and written communication skills.

- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

ABOUT THE COMPANY:

- FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual credit cards.

- The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a 'scan now, pay later' facility and easy repayment options.

- We're a company that strongly believes in teamwork, design, creativity and tech.

- We love to build the best possible Financial Tech products that make the world a better place.

- It was founded by a team of four IITB, Erasmus University alum and with 70+ years of combined experience in Tech and Finance.

WHAT HAPPENS NEXT?

If selected for an interview, you will hear directly from someone from the HR department, usually within a week of the closing date

(ref:iimjobs.com)
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