Visionet Systems

Description :Educational Qualification :- BE/MCA or equivalent degree in Computer Science or Engineering.Experience :- 10+ years of relevant experience in D365 CE/CRM as Architect.Key Responsibilities :- Solution Architecture : Lead the design and architecture of end-to-end solutions on the D365 CE platform, considering business requirements, industry best practices, and future scalability.- Incorporate cloud-native patterns, microservices, and containerization (e.g., Azure Kubernetes Service) for scalable deployments.- Technical Leadership : Act as a technical leader and mentor to the development team, providing guidance on best practices, coding standards, and solution architecture.- Champion the adoption of DevOps practices using Azure DevOps, GitHub Actions, and CI/CD pipelines for automated deployments.- Integration Strategy : Develop integration strategies and design integration solutions between D365 CE and other systems, leveraging Azure Logic Apps, Azure Functions, and Power Platform connectors.- Integrate with third-party applications using RESTful APIs, GraphQL, and secure OAuth2 authentication.- Data Architecture : Design data models, entities, attributes, and relationships in D365 CE to ensure data integrity, consistency, and optimal performance.- Utilize Dataverse, Azure Synapse Analytics, and Data Lake for advanced analytics and reporting.- Security & Compliance : Define security models and access control strategies, ensuring compliance with security and data privacy standards (GDPR, ISO 27001).- Implement Azure Active Directory, Conditional Access, and role-based security.- Business Process Expertise : Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations.- Customization & Configuration : Proficiency in customizing and configuring D365 CE using Power Apps, Power Automate, Power BI, and Copilot Studio (AI-driven automation).- Experience with low-code/no-code development and AI Builder for intelligent automation.- Data Migration & Integration : Expertise in data migration strategy, data modeling, and integration using modern ETL tools (Azure Data Factory, KingswaySoft).- CRM Platform Mastery : Experience with scripting, plugins, workflows, Power Fx, client extensions, and SDK.- Familiarity with the latest D365 CE releases and features.- Reporting & Analytics : Good understanding of SSRS, CRM Reports, and Power BI Embedded for advanced analytics.- Programming Skills : Strong ASP.NET programming using C# (MVC, Web API); database concepts; OO analysis and design under SDLC environment.- Experience with TypeScript, React, and modern JavaScript frameworks.- Certifications : MS Dynamics CE/CRM certifications (latest versions preferred).- Communication & Collaboration : Excellent communication skills; ability to work in cross-functional teams and flexible working hours.- Location : Preferred location Bengaluru.Preferred/Good To Have :- Senior/Middle Level Experience in Customer Service (Unified Routing, CS Setup, Workstreams, Routing Rules, SLA, Service Hub, Workspace module/Apps).- Senior/Middle Level Experience in Omnichannel Communication (Email, Teams, WhatsApp, SMS, Voice, Chatbots).- Experience with Copilot for Dynamics 365, AI-powered customer insights, and generative AI for CRM automation.- Familiarity with Microsoft Viva, Teams integration, and modern collaboration tools.- Experience handling change requests via Jira, Azure Boards, or :- Strong problem-solving and bug-fixing skills.- Advanced troubleshooting using Application Insights, Azure Monitor, and Log Analytics.- Ability to investigate advanced customer service topics and implement innovative solutions.- Experience with agile methodologies (Scrum, Kanban).- Strong network for investigating advanced CS topics. (ref:hirist.tech)