Support Engineer

4 weeks ago

Bengaluru, India Scaling Theory Full time

Description : The core responsibilities for the job include the following : Platform Monitoring and Incident Handling : - Monitor platform alerts, logs, and dashboards to proactively detect issues.- Perform initial triage, root-cause analysis, and escalate incidents when necessary.Operations and Maintenance : - Execute standard operating procedures (SOPs), perform health checks, and complete routine maintenance tasks.- Coordinate with engineering and SRE teams to resolve critical issues and maintain SLAs.Documentation and Reporting : - Maintain accurate documentation of issues, actions taken, and resolutions.- Contribute to the internal knowledge base to improve future response times.Communication and Collaboration : - Provide timely updates to stakeholders on incident status.- Work closely with engineering, product, and operations teams for continuous improvement.Requirements : - Experience : 2+ years in technical support, IT operations, or application monitoring roles.Technical Knowledge : - Familiarity with cloud platforms (AWS, GCP, or Azure).- Understanding of Kubernetes basics and containerized environments is a plus.- Good grasp of logs, monitoring tools (e. g., Grafana, Prometheus, Datadog, Splunk), and incident management workflows.Soft Skills : - Strong analytical, troubleshooting, and problem-solving skills.- Excellent communication skills to collaborate across distributed teams.Work Flexibility : - Comfortable working on night shifts (India time) and handling on-call duties as needed. (ref:hirist.tech)

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