Resident Engineer

2 weeks ago

Hyderabad, India Jio Full time

Role: Enterprise Resident Engineer_L1/L2 Support

Position: Engineer / Sr. Engineer

Experience (in Yrs) - 2-5 years

Contract Duration: 6 Months to 1 year


Attributes

  • Understanding of Wi-Fi Network Architecture, Topology.
  • Knowledge of Data and IP layer fundamentals.
  • Knowledge of MPLS network
  • Knowledge of handling large Telecom / ISP Enterprise customer network.
  • Knowledge of Wi-Fi Access Points, switches, controllers.
  • Understanding for Wi-Fi 802.11 std, security protocols, knowledge of troubleshooting steps.


Key Skill Required

  • Able to perform with defined goals and set targets to meet organization objective
  • Effectively manages the L1/L2 support at customer location.
  • Effectively highlights the customer end issues to customer IT team.
  • CCNA is added advantage.
  • Able to drive the SRs resolution as per stipulated timelines with various JIO internal teams.
  • Take faster decision and follows company guidelines, procedures and process
  • Ability to coordinate with Field Teams and internal teams.


Key Responsibilities

  • Ability to work with various internal stake holders and get the SRs resolved on priority.
  • Can able to do the FLT for Wi-Fi Solution with the customer end stake holders.
  • Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams for faster resolution of fault.
  • Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime.
  • Constant communication and interaction with customer IT/SPOC for all service related issues/ delivery.
  • Can able to do the FLT with the customer end stake holders.
  • Open SRs pendency report should be re-concile on daily basis with customer before flashing to all respective stack owners.
  • DC/DR link monitoring and do escalation internally for quick restoration
  • Has to handle customer escalation and feedback effectively in time bound manner
  • Release the tracker on fault management to customer as well as internal stake holder.
  • Work on SLA bound and get the monthly/ Quarterly reports.
  • Link monitoring and FT life cycle management on various scenarios.
  • Helping Jio team to better stake holder management at Customer end.

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