Senior Manager, Operation Delivery Integration Manager, Aftersales, Supply Chain Management

Ready to Shape the Future of Work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on , X, YouTube, and Facebook. Inviting applications for the role of Senior Manager, Operation Delivery Integration Manager, Supply Chain ManagementIn this role, you will be working with Genpact internal client account Management and existing service delivery, Genpact Operational Delivery integration manager will apply strong domain knowledge & solution integration experience, business expertise, and have a sense of commercial acumen in service delivery practice to co-develop solutions and enhance delivery operations across Genpact client base.Responsibilities • The Manager Operational Delivery Integration must have a strong understanding of portfolio services offerings in Aftersales (aforementioned) across industries• This role is the mastermind and holds all relevant details of the delivery portfolio scope and the taxonomy thereof• Should have experienced in integration of large deals (> $10MM commercial value). Must be capable of evaluating business and customer requirements and translates this into Genpact requirement of change management or investment needed and articulates this to the relevant stakeholders within Genpact• Must be able to bring in consultative led approach, should have technology/AI driven transformation approach while solutioning and should be able to bring in cross functional collaborative attitude across globe• The successful candidate will utilize his/her experience as a technical, business, data and process acumen supporting Aftersales organization goals, needs and objectives through operational and strategic oversight/solution development, especially for Genpact’ s Industrial manufacturing clients• Research, evaluate, and recommend approaches, new tools, technologies and architectures that are emerging and are relevant for driving digital transformation in aftermarket services business• Oversee any Aftersales Related Service delivery processes Qualifications we seek in you Minimum Qualifications / Skills • Input for Aftersales functional leader to build capability, internal solution campaigns, solution adaptation evaluation. • Hold and adapts delivery taxonomy and delivery scope basis on new delivery projects - with active participation in client conversations for requirements, development of solutions, establish commercial construct and participate in client orals communication/ collaboration with LSA in terms of service delivery teams. • Collaborating with the Operating Groups to seek input existing Aftersales client base, strategize to frame, and demonstrate the capabilities to clients. • Interfacing with the delivery organization/s (through SPOC’s when assigned) to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver. Preferred Qualifications/ Skills • Supporting with BD spend estimate, schedule, work plan etc. • Scope and pricing accountable during business case definition estimating Service Delivery and Solution Management to deliver the defined scope of services. • Only if needed (mostly not applicable) -Mentor and support team members and junior solution architects/SME’sWhy join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.