Support and installation Engineer, Male-Reputed Manufacturing Industry-Mumbai, Maharashtra, India-2.4LPA-Deepika-8657964694
3 weeks ago
JOB DETAILS
1.Provide telephonic support/Re-direct complex queries to Support mail.
2. Coordinate with the support department regarding the resolution of client queries.
3.Coordinate with sales department regarding post-installation client requirements (Specific documents, list of spares & consumables, etc.
4.Bi-Weekly meeting with QC & Operations department regarding issues faced during installation.
5.Prepare a tentative timetable of visits for upcoming installation/Support visits.
6.Diagnose root causes of problems faced by clients and document the same thoroughly via pic, videos and update the Pro-Active documents, manuals accordingly.
7.Maintain a thorough record of visits and respective expenses.
8.Responsible to deliver high-quality, customer-driven, support service resolving customer inquiries at the first point of call or over the internet wherever possible.
9.To Monthly complaint report (DRM) to share with the department head.
10.coordination with sales team for aftersales requirements ( AMC / spares/ new machines)
FUNCTIONAL AREA
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