Kinaxis Rapid Response Consultant

3 days ago

Udaipur, India vueverse. Full time

Role Overview We are looking for a Kinaxis AMS Support Consultant to provideapplication management, issue resolution, and functional supportfor Kinaxis RapidResponse. The ideal candidate will assist with day-to-day operations, troubleshooting, and small-scale enhancements to ensure smooth system performance post-implementation. Key Responsibilities ProvideLevel 2/3 functional and technical supportfor Kinaxis RapidResponse modules (Supply, Demand, S&OP, Inventory, Capacity). Performroot cause analysis , troubleshoot system and data issues, and provide timely resolutions. Assist inminor configuration changes , workbook and dashboard modifications, and report building. Work with business users to understand issues, document solutions, and manage service tickets (ServiceNow/Jira). Supportdata validation and reconciliationbetween Kinaxis and source systems (ERP, SAP, Oracle). Collaborate with internal COE or Kinaxis team for escalations and version upgrades. Ensurechange requestsand fixes follow proper testing and release processes. Create and maintainknowledge base documents, SOPs, and user guides . Required Skills 2–5 years of experience supportingKinaxis RapidResponseor similar supply chain planning tools. Hands-on experience insupply chain processessuch as demand/supply planning, MPS, and S&OP. Knowledge ofdata integration, data mapping, and data validationprinciples. Experience withSQL/Excelfor data analysis and issue diagnosis. Familiarity withincident management toolslike ServiceNow or Jira. Strong problem-solving and communication skills.

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