Technical Account Manager

3 weeks ago


Gurugram, India Tanla Platforms Limited Full time

Role- Technical Account Manager


Location- Gurgaon & Bangalore


Years of experience- 5-6 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT.


Qualification:

Engineering Graduate in Computer Science or Electronics


Job Responsibilities:

  • Managing the existing key accounts
  • Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
  • Manage escalated customer complaints her major incidents
  • Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
  • Responsible to maintain accurate records of discussions or correspondence with customers
  • Analyze statistics and other data to determine the level of customer service being provided by the organization
  • To build and grow good client relationship to ensure retention and business growth.
  • To liaise with internal teams to ensure resource availability for on-time project delivery
  • To maximize revenue from existing accounts and develop new accounts within current clients
  • Collaborate with internal business teams to discuss on possible improvements to customer service
  • Conduct regular review meetings with customers to discuss on issues
  • Prepare weekly MIS including project status report


Knowledge and Skills:

  • Proactive, Self-Motivated
  • Analytical mindset to solve issues with focus on client/customer requirement
  • Takes initiative and accountability
  • Team Player and actively engage and contribute in the team
  • Ability to manage timelines effectively
  • Must have attention to detail
  • Excellent communication in English (written & verbal) and interpersonal skills


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