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Amazon - Manager - Machine Learning Data Operations
4 weeks ago
Manager I - Machine Learning Data Operations - Pune
Want to join the Earth's most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you.
Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.
Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.
Key job responsibilities:
- Should be a Graduate or equivalent
- Minimum 4 years of experience out of which 18 Months should be as team leader / team manager in a Customer Service / Back boffice environment
- Proven leadership abilities with a track record of successfully managing and motivating teams.
- Excellent / V Good verbal and written communication skills in English
- Very good Presentation, Feedback & Coaching skills
- Ability to observe, analyze and identify process improvement opportunities
- Ability to work under pressure, Customer Service attitude with analytical bent of mind
- Highly energetic & enthusiastic
- Should be able to lead by examples
- Hands on experience on MS-Office, preferably on MS-Excel and Power Point
- Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality
- Basic data handling and Data interpretation skills
- Should be comfortable with 24x7 rotational shifts
- Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus
- Communicating with Internal customers (ACES, Training, Quality etc.) - Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates
A day in the life:
- Lead, motivate and manage a team of 20 - 25 Backoffice associates
- Measuring Team Developmental and Performance Goals and regular 1x1 with the team members
- Ensuring process deliverables per SLA, team and workflow management
- Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc.
- Ensuring all processes are conducted in compliance with company policies and guidelines
- Generating reports of team performance
- Internal Quality checks, Audits and ensuring appropriate trainings & conduct coaching session to succeed
- Translate organizational vision to actionable goals and guide the team in achieving them & review progress periodically
- Promote a culture of continuous learning and development within the team
- Prepare metrics, SOPs and create processes
- Analyze data to identify trends, bottlenecks and areas of improvement
- Work with the operations management team to develop and implement process improvements
About the team:
- The Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally.
- GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence.
- This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale.
- We are open to hiring candidates to work out of one of the following locations: Onsite - PUNE
Basic qualifications:
- Should be a Graduate or equivalent
- Minimum 4 years of experience out of which 18 Months should be as team leader / team manager in a Customer Service / Backoffice environment
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Knowledge of Microsoft Office products and applications, especially MS Excel & Word at an advanced level
Preferred qualifications:
- Experience in managing critical operational processes, with SLA responsibility
- Knowledge of databases (querying and analyzing) such Advanced excel and working with large data sets
- Experience gathering and analyzing large amounts of data and delivering business improvements.
- Knowledge of lean six sigma tools / Green belt certified.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
(ref:iimjobs.com)