Assistant General Manager

3 weeks ago

Vellore, Tamil Nadu, India DLF Hospitality Full time

PURPOSE

This position is responsible for leading the housekeeping operations to ensure impeccable cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces in line with our lifestyle club's standards and guest expectations. The role requires attention to detail, strong organizational skills, and close coordination with other departments to deliver a seamless and elevated guest experience through consistently high housekeeping standards.

KEY ORGANIZATIONAL RELATIONSHIPS

Reports to: Unit Head| Corporate Housekeeper

Reporting Roles: Manager| Deputy/Assistant Manager – Housekeeping| Laundry| Horticulture Team

Interacts with:

  • External - Guests, Vendors, 3rd Party Contractors
  • Internal - Functional Heads, Supervisors, Staff, Support Functions, Interns, Contractual Staff

KEY RESPONSIBILITIES

Drive Operational Excellence

  • Define and implement cleanliness, maintenance, and amenity standards across guest rooms and public areas, driving operational excellence and consistently superior guest experience.
  • Develop and manage SOPs in collaboration with Corporate Housekeeper.
  • Create structured checklists for daily, weekly, and monthly audits to ensure quality control.
  • Prepare and execute departmental operational and capital budgets effectively.

Applied Learning

  • Facilitate continuous on-the-job training in hygiene, grooming, and housekeeping techniques.
  • Conduct regular audits to assess team performance and identify areas for improvement.
  • Use the appraisal system to track staff development and training needs.

People Management

  • Guide and motivate the team to deliver high service standards with ownership and pride.
  • Promote a culture of internal customer care, collaboration, and professionalism.
  • Lead staffing activities including recruitment, performance discussions, and recognition.

Business and Financial Acumen

  • Manage inventory, asset control, and adherence to departmental budget limits.
  • Monitor consumption patterns to minimize wastage and ensure cost discipline.
  • Review and approve procurement samples to meet quality and operational standards.

Leadership

  • Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
  • Ensure department KPIs and goals are met in alignment with management directives.
  • Modify and improve housekeeping systems and procedures to drive service efficiency.

Compliance & Risk Management

  • Ensure strict adherence to occupational health and safety guidelines and property safety protocols.
  • Conduct risk assessments and implement corrective measures proactively.
  • Ensure incident documentation, investigation, and resolution to avoid recurrence.

Occupational Health & Safety Responsibilities

  • Champion the implementation and enforcement of OH&S standards across all operational areas.
  • Monitor safety risks, conduct regular safety drills, and update emergency response plans.
  • Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness.
  • Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices.

JOB REQUIREMENTS / HIRING PROFILE

QUALIFICATIONS

Graduate from a hospitality or equivalent institute

WORK EXPERIENCE

10 years or more experience in Housekeeping, with leadership exposure in hospitality

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