Business Analyst
4 weeks ago
Description:Job Title: Business Analyst - Travel Domain.Experience: 4+ Years.Location: Worli, Mumbai.Employment Type: Full-time, Onsite.About the Role:We are looking for a Business Analyst with strong experience in the Travel domain (airlines / tours & packages / OTA / corporate travel) to work closely with business stakeholders, product, and technology teams.The role is based at our Worli, Mumbai office and will involve end-to-end ownership of requirements from discovery to delivery.Key Responsibilities:- Work with business stakeholders to gather, analyze and document requirements for travel-related products, platforms, and processes.- Translate business needs into detailed BRDs, FRDs, user stories, and use cases.- Map and improve end-to-end travel workflows (booking, ticketing, cancellations, refunds, re-issues, GDS/API integrations, payment flows, invoicing, etc.- Conduct gap analysis, impact analysis, and feasibility studies for new features or process changes.- Collaborate with product managers, architects, and development teams to define solution approach and scope.- Create and maintain process flows, wireframes, and data flow diagrams where required.- Coordinate and support UAT prepare test scenarios, review test cases, validate results, and sign-off from business users.- Track and manage requirements traceability through the project lifecycle.- Support production issues analysis by understanding business impact and helping with root-cause analysis.- Prepare and deliver presentations, demos, and training for business and operations teams.- Ensure all documentation is updated, standardized, and easily retrievable.Required Skills & Experience:- 4+ years of experience as a Business Analyst, with at least 3 years in the Travel domain (B2B/B2C travel, corporate travel, OTA, airline, GDS, etc.- Solid understanding of travel industry concepts such as PNRs, fares, booking engines, GDS (Amadeus / Sabre / Galileo / Travelport), hotel/flight APIs, ancillaries, and payment flows.- Strong experience in preparing BRD, FRD, SRS, user stories, process documents.- Hands-on experience with Agile / Scrum methodology and tools like JIRA, Confluence, or similar.- Excellent analytical, problem-solving, and documentation skills.- Strong communication and stakeholder management abilities able to interact with business, technology, and senior leadership.- Proficiency in MS Office (Excel, PowerPoint, Word) and basic tools for diagrams (Visio, Draw.io, Lucidchart, etc.- Bachelors degree in IT, Computer Science, Business, or related field.Good to Have (Optional):- Experience working on customer portals, mobile apps, or booking engines in travel.- Exposure to data/reporting for travel KPIs (bookings, cancellations, revenue, margins, etc.- Knowledge of APIs and integrations in travel tech ecosystems.- Any certification in Business Analysis (CBAP, CCBA) or Agile (Scrum Master/PO).Work Location & Timing:Location: Worli, Mumbai (onsite).Work Mode: Full-time, office-based. (ref:iimjobs.com)
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