Escalation Engineering Lead

3 weeks ago

Pune, Maharashtra, India hirezy Full time

KEY DUTIES :

- Serve as a senior technical resource for complex escalations and customer-impacting issues

- Provide guidance and strategic input on investigation techniques, tooling, and process improvements

- Collaborate with Engineering, Support, and Product teams to influence product quality and resolution efficiency

- Ensure consistency in root cause analysis, documentation, and technical communication across the team

- Represent the escalation team in high-visibility technical initiatives or executive customer briefings

People and Team Leadership :

- Manage a team of Escalation Engineers, from Associate through Principal levels

- Conduct regular 1:1s, performance reviews, and quarterly goal check-ins

- Drive hiring, onboarding, career development, and succession planning within the team

- Make recommendations and decisions regarding promotions, merit increases, disciplinary actions, and performance improvement plans

- Foster a team culture centered on technical excellence, continuous learning, collaboration, and customer-first mindset

- Establish team metrics and goals aligned to product quality, resolution time, and customer satisfaction

- Identify training needs and implement professional development strategies for individuals and the group

- Lead team meetings, case reviews, and knowledge-sharing sessions

- Align team objectives with broader department and company strategy

BASIC QUALIFICATIONS :

- Typically requires 15 or more years of technical experience, with demonstrated success as a Senior or Principal Escalation Engineer or equivalent

- Prior experience mentoring or leading technical professionals, either formally or informally

- Proven ability to resolve complex and high-impact product issues with deep technical analysis and cross-functional collaboration

- Demonstrated ability to lead through influence and drive initiatives across team and departmental boundaries

- Strong leadership skills, including coaching, delegation, conflict resolution, and performance management

- Excellent verbal and written communication skills, especially when engaging with customers and senior leadership

- Experience with Agile methodologies and managing team contributions to product planning and delivery

- Proven track record of advocating for team members, fostering psychological safety, and nurturing technical growth

- Comfortable balancing hands-on technical work with managerial responsibilities

(ref:hirist.tech)

  • High Salary: Staff Escalation Manager

    3 days ago

    Pune, Maharashtra, India Snowflake Full time

    Job DescriptionWhere Data Does More. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers success. We form partnerships with customers by listening, learning, and building...

  • Lead Engineer- Powertrain

    1 day ago

    Pune, Maharashtra, India Tata Technologies Full time

    Lead Engineer- PowertrainExperience: 4 yrs-8 yrsJob Location: PuneRole Overview:We are seeking a highly skilled and versatile Lead Engineer – Powertrain Systems to lead the design, development, and release of critical powertrain components and subsystems across ICE, hybrid, and electric vehicle platforms. This includes fuel systems, cooling systems,...

  • Sales Engineer

    3 weeks ago

    Pune, Maharashtra, India JoshiJampala Engineering Full time

    About the CompanyFounded in 1998 by Mr. Bhalchandra Joshi and Mr. Sreedhar Jampala, JoshiJampala Engineering Pvt. Ltd. was built on a shared vision of innovation and excellence. What began as a collaboration between two friends with a deep-rooted interest in engineering has today evolved into a trusted name in heavy equipment manufacturing.With decades of...

  • Sales Engineer

    1 week ago

    Pune, Maharashtra, India JoshiJampala Engineering Full time

    About the Company Founded in 1998 by Mr. Bhalchandra Joshi and Mr. Sreedhar Jampala, JoshiJampala Engineering Pvt. Ltd. was built on a shared vision of innovation and excellence. What began as a collaboration between two friends with a deep-rooted interest in engineering has today evolved into a trusted name in heavy equipment manufacturing. With decades of...

  • Team Lead

    1 day ago

    Pune, Maharashtra, India Capgemini Engineering Full time

    Job Summary:We are seeking a highly skilled and experienced Team Leader to oversee our Manufacturing IT Service Management and Application Management Services (AMS) portfolio. The ideal candidate will have a strong background in managing manufacturing applications, extensive experience in IT service management, and a proven track record in project...

  • Lead, Network Engineer

    3 weeks ago

    Pune, Maharashtra, India Northern Trust Full time

    About Northern Trust Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889 Northern Trust is proud to provide innovative financial services and guidance to the world s most successful individuals families and institutions by remaining true to our enduring...

  • Team Lead

    1 week ago

    Pune, Maharashtra, India Capgemini Engineering Full time

    Job Summary: We are seeking a highly skilled and experienced Team Leader to oversee our Manufacturing IT Service Management and Application Management Services (AMS) portfolio. The ideal candidate will have a strong background in managing manufacturing applications, extensive experience in IT service management, and a proven track record in project...

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India Capgemini Engineering Full time

    Job Summary:We are seeking a highly skilled and experienced Team Leader to oversee our Manufacturing IT Service Management and Application Management Services (AMS) portfolio. The ideal candidate will have a strong background in managing manufacturing applications, extensive experience in IT service management, and a proven track record in project...

  • Lead Engineer

    4 weeks ago

    Pune, Maharashtra, India Tata Technologies Full time

    Job DescriptionJob description- BE / Diploma in Mechanical Engineering from recognized institute or equivalent- 6-10 years experience in Fixture Design in Automotive or off-highway equipment engineering- Working as Check er and Team Lead - Handling the project independentlyJob Description:- Ability to work and lead on Concept Design, Design Execution,...

  • Practice Lead: IBM Maximo

    1 week ago

    Pune, Maharashtra, India Capgemini Engineering Full time

    Role – Practice Lead: IBM Maximo & Enterprise Asset Management Job description We are seeking a dynamic and experienced Practice Lead to head our IBM Maximo and Enterprise Asset Management (EAM) practice. This leadership role is responsible for driving strategic direction, solution development, client engagement, and team growth in the EAM domain. The...