Quantiphi - Practice Lead - Incident Management
1 day ago
Role : Managed Services Practice LeadExperience Level : 12+ YearsWork location : Mumbai/ Bangalore/ Trivandrum (Hybrid)Job Description : As the Service Practice Lead for Managed Services, you will be the leader behind our operational excellence, responsible for establishing robust processes, ensuring unwavering adherence to KPIs, and flawlessly executing deliverables. This pivotal role demands a strong leader with a proven track record in people management, capable of guiding a team of engineers and business analysts to build and manage solutions that enhance business efficiency and elevate customer experience across all programs. Your expertise in program management, cross group collaboration, and a relentless focus on successful delivery, SLA management, and change management will be critical in shaping the future of our managed services segment.Qualifications :- 12+ years of progressive experience in IT Service Management (ITSM), with deep expertise in Service Delivery, Major Incident Management (MIM), Problem Management, and Change Management.- Proven leadership in running and optimizing the Major Incident Management (MIM) process, effectively coordinating across diverse internal and third party stakeholders in fast paced IT delivery environments.- Demonstrated ability to effectively manage bridge calls for issue triaging and resolution, ensuring rapid service restoration and minimal disruption for high priority applications.- Extensive hands on experience with ITSM tools (e.g , ServiceNow, Remedy, CARS) and project management platforms like JIRA.- Strong track record of supervising and successfully delivering multiple complex IT delivery and support projects.- Exceptional leadership and people management skills, with proven experience in handling large teams, managing multiple shift timings, and scaling operations effectively.- Excellent communication, interpersonal, and stakeholder management skills, capable of influencing and collaborating effectively at all levels.- Highly analytical with strong problem solving capabilities, keen attention to detail, and a collaborative team player mindset.- Demonstrated ability to perform effectively under pressure and within strict deadlines, while maintaining a high degree of accuracy and quality.- Proactive and self motivated, with the ability to work independently and take initiative to drive results.- Deep understanding and practical experience in managing Incident, Problem, Change, and Release Management processes, including service restoration and supporting critical applications.- Strong knowledge of industry best practices (e.g , ITIL) and proven experience in standardizing and enforcing these practices across an organization.- Understanding of SDLC, Agile & DevOps principles, and familiarity with various Project Management methodologies.- Proficiency in creating comprehensive dashboards and reports to visualize performance metrics and drive data driven decisions.- Well versed in G Suite for collaborative work and communication. (ref:hirist.tech)
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Thiruvananthapuram, India Quantiphi Full timeAbout the job:- While technology is the heart of our business, a global and diverse culture is the heart of our success.- We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.- If working in an environment that encourages you to innovate and excel, not just in professional but...
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Thiruvananthapuram, India Quantiphi Full timeWhile technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life,...
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Thiruvananthapuram, India Quantiphi Full time- While technology is the heart of our business, a global and diverse culture is the heart of our success.- We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.- If working in an environment that encourages you to innovate and excel, not just in professional but personal life,...
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Thiruvananthapuram, India Quantiphi Analytics Full timeDescription :While technology is the heart of our business, a global and diverse culture is the heart of our success.We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.If working in an environment that encourages you to innovate and excel, not just in professional but personal...
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Quantiphi - Senior Software Developer - Python
2 weeks ago
Thiruvananthapuram, India Quantiphi Analytics Full timeDescription : While technology is the heart of our business, a global and diverse culture is the heart of our success.We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.If working in an environment that encourages you to innovate and excel, not just in professional but personal...
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Thiruvananthapuram, India Quantiphi Analytics Full timeDescription :Role Overview :- This includes platform operations, data infrastructure management, and service excellence.- The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.Required Skills & Experience :- Excellent communication,...
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Associate Engagement Manger
2 weeks ago
Thiruvananthapuram / Trivandrum, India Quantiphi Full timeJob Description While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but...
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Thiruvananthapuram, India Quantiphi Analytics Full timeRole : Senior Test Automation Engineer.Experience Level : 3 to 6 Years.Work location : Mumbai, Bangalore & Trivandrum.Technical skills : Automation Testing,Manual Testing, API testing,Python/Java.Notice Period : 0-30 days.Role & Responsibilities :- Lead the design, development, and implementation of automated test frameworks and solutions to support...
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Thiruvananthapuram, India Quantiphi Full timeRole Overview:The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and...
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Junior Conversation Bot Engineer
2 weeks ago
Thiruvananthapuram, Kerala, India Quantiphi Full time ₹ 5,00,000 - ₹ 15,00,000 per yearWhile technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life,...
