voice process and backend process

9 hours ago

New Delhi, India Aces Global Consulting Pvt Ltd Full time



Job Overview

The Voice Process and Backend Process position is designed for freshers with up to 1 year of experience. This full-time role is based in Delhi and involves managing customer interactions and handling backend operations efficiently. Successful candidates will demonstrate proficiency with CRM software, Microsoft Office Suite, and possess excellent communication skills.


Qualifications and Skills

  • Familiarity with customer relationship management (CRM) software to efficiently handle customer data and interactions. (Mandatory skill)
  • Proficiency in Microsoft Office Suite for effective documentation and communication. (Mandatory skill)
  • Excellent communication skills to facilitate clear and effective interaction with clients. (Mandatory skill)
  • Strong time management abilities to prioritize tasks and adhere to deadlines in a fast-paced environment.
  • Problem-solving skills to identify issues promptly and develop practical and reliable solutions.
  • Emotional intelligence to manage emotions effectively in customer interactions, ensuring positive engagement.
  • Analytical skills to assess situations critically and make informed decisions that align with business objectives.
  • Ability to work collaboratively within a team to achieve common goals and improve overall service efficiency.


Roles and Responsibilities

  • Manage inbound and outbound calls in a timely manner to provide accurate information and address customer inquiries.
  • Utilize CRM software to efficiently document customer interactions and manage data accurately.
  • Coordinate with different departments to ensure customer satisfaction and address any operational issues.
  • Ensure excellent service standards and maintain high customer satisfaction by following established procedures.
  • Identify and escalate issues to the appropriate departments for quick resolution.
  • Assist in backend operations by performing data entry, documentation, and other administrative tasks as required.
  • Continuously develop skills and knowledge to stay updated on company products, policies, and services.
  • Contribute to team performance and achievement of service standards and operational goals.

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