Printo - Key Accounts Manager

3 days ago

Chennai, India Printo Full time

Job Description - Key Account Manager. Organization: Printo Document Services Pvt. Ltd. Website: www.printo.in. Role Type: Full time, On-Site. (No Remote/Hybrid). Location: Delhi NCR, Hyderabad and Chennai. Experience: 2+ Years. About Us:- Printo is India's largest chain for Printing, Gifting and Merchandising with 30+ stores across major cities and a growing online presence.- With over a million customers served, we aim to scale rapidly to achieve - 1000 crore valuation and prepare for an IPO by 2026. Role Overview:- As a Key Account Manager at Printo, you'll take ownership of corporate relationships, acting as the primary interface for key business clients.- Your role blends sales, service and strategic planning to grow revenue and ensure clients have a seamless, delightful printing and gifting experience with us.- You'll reach out to senior decision-makers, uncover their print, gift and merchandise related needs and tailor comprehensive solutions-all while building trust through exceptional service and process-driven workflows. Key Responsibilities: Account Leadership & Relationship Building.- Serve as the dedicated point of contact for assigned corporate accounts, managing both sales opportunities and service excellence.- Initiate outreach to senior executives ( Procurement, HR, Marketing heads) to assess their requirements and pain points.- Conduct regular review meetings to assess customer satisfaction, gather feedback and explore partnership expansion.- Business Development - Proactively identify and pursue new business within existing accounts and new corporate prospects.- Introduce Printo's range of services-from printed marketing collateral to corporate gifting and stationery-to decision-makers.- Create and deliver well-structured, customized proposals that address each client's specific needs.- Sales Execution & Target Achievement.- Drive the complete sales cycle-from lead generation and quoting to negotiation and closing-focusing on meeting and exceeding sales targets.- Strategize pricing, terms, and service packages to optimize deal value for both the client and Printo.- Maintain and expand the sales funnel to ensure healthy revenue growth.- Customer Experience & Service Excellence.- Ensure a smooth client journey by strictly adhering to operational processes and customer service standards.- Act quickly to resolve any issues, keeping clients satisfied and reinforcing Printo's reliability.- Maintain detailed account records, communications, and follow-ups in CRM systems.- Cross-functional Collaboration.- Work closely with internal teams-production, operations, design, logistics-to ensure deliverables match client expectations.- Advocate for clients internally, pushing for enhancements in Printo's offerings and processes to improve long-term satisfaction. Key Skills And Qualifications.- Experience: 2+years in B2B or corporate sales with a proven track record in managing key accounts and closing large deals.- Industry Fit: Should have sold to HR/Marketing/Procurement/Admin heads in previous roles. (ref:iimjobs.com)

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