Techno-Functional Consultant

Oracle SCM and Manufacturing Techno-Functional Consultant

Experience : 12+ Years Overall IT, 10+ Years SCM/Manufacturing (Oracle EBS)

Employment Type : Full-time

Job Overview :

We are seeking a highly experienced and expert Oracle SCM and Manufacturing Techno-Functional Consultant with over 12 years of overall IT experience and at least 10 years specifically in the SCM/Manufacturing domain within Oracle EBS.

This is a crucial techno-functional role, requiring real-time, hands-on functional, product, and/or technical experience, ideally with a background in L3 level support or equivalent in-depth knowledge.

You will provide expert consulting services, design and implement solutions, and troubleshoot highly complex issues for clients in the manufacturing industry.

Job Responsibilities :

- Complex Problem Resolution: Serve as a primary support engineer, troubleshooting and resolving highly complex techno-functional problems within Oracle EBS SCM and Manufacturing modules.

- Techno-Functional Expertise: Apply a high level of techno-functional skills and in-depth Oracle product knowledge to daily tasks, including understanding business processes, configuring functionality, and developing technical solutions.

- Customer Interaction & Service: Provide exceptional customer interaction and service expertise, directly engaging with customers to troubleshoot and resolve issues, answer business questions, and provide data analysis.

- Implementation Advice: Leverage the ability to relate product functionality to business processes, offering implementation advice to customers on how to meet their various business scenarios using Oracle EBS.

- Log & Trace Analysis: Proficiently read and decipher software Log and Trace files, acting upon findings to determine problem resolution and root cause.

- Functional Testing: Understand intricate business process flows and perform thorough functional testing as per business requirements, creating appropriate test scripts.

- Knowledge Sharing: Conduct training and knowledge sharing sessions for internal teams and potentially end-users, fostering continuous learning.

- Documentation & Training: Create and maintain comprehensive support documentation, including troubleshooting guides, FAQs, and knowledge bases.

Provide training to end-users on Oracle EBS functionalities.

- Continuous Improvement: Seek innovative ways to improve the process of delivering solutions to customers and drive continuous improvement projects in IT support, service management, and documentation.

- Relationship Management: Focus on building and maintaining strong relationships with both internal teams and external customers.

Requirements :

- Overall Experience: Overall 12+ years of IT experience.

- Domain Experience: At least 10+ years of SCM/Manufacturing domain experience specifically in Oracle E-Business Suite (EBS).

- Techno-Functional Expertise: Proven real-time hands-on functional/product and/or technical experience within Oracle EBS SCM/Manufacturing, with experience in L3 level support or equivalent in-depth knowledge.

- Oracle EBS Manufacturing Focus: Strong background in Oracle E-Business Suite (EBS) with a specific focus on Manufacturing (Advanced) modules.

- Module Experience: Experience with Oracle Advanced Supply Chain Planning (ASCP), Oracle Manufacturing, Oracle Advanced Planning Command Center (APCC), Oracle Logistics, and Oracle Warehouse Management Systems (WMS).

- EBS Solution Analysis & Design: Ability to analyze, design, and configure EBS solutions for the Manufacturing (Advanced) module.

- Oracle Applications Architecture: Strong knowledge of Oracle Applications architecture, integration, and customization methodologies.

- SDLC & Testing: Experience with software development life cycles (SDLC), testing methodologies, and implementation practices.

- Technical Development: Ability to develop technical solutions to meet customer requirements.

- Reporting & Analytics: Experience in developing reports, dashboards, and analytics using Oracle business intelligence tools.

- Troubleshooting Methodology: Ability to troubleshoot and resolve technical issues following AIM (Application Implementation Methodology) or similar structured approaches.

- Technical Skills: Proficient skills in SQL, PLSQL, Shell scripts, ADF (Application Development Framework), OAF (Oracle Applications Framework), Oracle Forms & Reports, and Workflows.

- Implementation & Support: Should have 8+ years of experience in Oracle SCM/MFG implementation & support projects.

- Project Experience: Should have worked in 4 or more Oracle ERP/Finance implementation or support projects as a Techno-Functional consultant.

- Communication: Must possess very good communication skills (both verbal and written English).

Multi-lingual capabilities are a plus.

- Soft Skills : Must be a team player, willing to learn new technologies, self-driven, result-oriented, with strong problem-solving/analytical skills, and strong customer support and relation skills.

- Security Setup (Advantage) : Knowledge of Security setup in Oracle EBS would be an added advantage