Data Center Operations Lead

4 weeks ago

Mumbai, India Smart IMS Inc. Full time

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.


We are looking to hire a Data Centre Operations Lead in Mumbai to support our client, a top global investment bank. The candidate should have background in Python programming / automation to be able to support automation efforts in streamlining and improving operations.


Responsibilities:


Support and Manage APAC DCS Operations team:

  • Support Change and Incident Routines
  • Provide Access Reviews and Controls
  • Drive deliverable and SLA with Managed Service entities
  • Routine visits to the data hall


Monitoring hosting locations facilities

  • Review monthly Colo vendor reports.
  • Performance scorecard review for EVM for high-rise and enterprise critical facilities
  • Annual review of Vendor Level Risk Assessment (VLRA) with EVM
  • Coordinate facility’s critical events, eg Loss of Utility Test (LOUT)


BCP:

  • Review and update annual BIA, BRP, TRP and TPI documentations.
  • BRP team’s co-ordinations
  • BRP update and submission.


Audits and Assessments:

  • Support internal, external and regulatory audits – data collection and reviews.
  • Annual Facility Risk Assessment (FRA) review


Automation:

  • Needs to know python to support some of the existing automation
  • Improve operations by developing new automation


Requirements:


  • At least 5 years of relevant Data Centre Operations Experience
  • Minimum 1-2 years of leadership experience managing Data Centre Operations Team
  • Good knowledge of data centre facilities (power, cooling, access controls, utilities, etc)
  • Possess background / past experience in Python programming or automation
  • Experience with vendor management, SLA tracking, and compliance reviews
  • Past Data Centre experience in the financial / banking domain will be an advantage but not necessary

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