Patient Coordinator

4 days ago


Jaipur, India 3D Ortho Solutions Full time

The Patient Coordinator serves as the primary point of contact between patients and the office, ensuring seamless communication, follow-ups, and coordination throughout the treatment process. This is a non-clinical role, where all interactions with patients will be handled via phone calls, emails, or other digital platforms. The role focuses on enhancing patient satisfaction, converting inquiries into consultations, and ensuring long-term patient engagement.

Responsibilities

  • Patient Coordination: Manage inquiries, schedule appointments, and educate patients about treatments and payment options over phone calls.
  • Follow-Up & Retention: Ensure patients attend appointments, resolve concerns, and encourage continued care through regular follow-ups.
  • Lead Conversion: Follow up on leads, explain treatments, and convert inquiries into consultations remotely.
  • Patient Records: Maintain accurate records and update CRM systems with patient interactions and feedback.
  • Marketing Support: Assist with campaigns, nurture leads, and provide insights on patient preferences to improve engagement.
  • Communication: Act as a bridge between patients, clinic staff, and labs to ensure smooth coordination and operations.

Benefits

Attractive salary, supportive work environment, and opportunities for skill development.

Note: This is an office-based role and does not involve clinical or in-person patient interaction.


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