Customer Service Associate for Retail Store

4 weeks ago

Surat, India Shubham K-Mart Private Limited Full time

Company Overview

Shubham K Mart Private Limited is a national hypermarket chain dedicated to offering a vast range of daily essentials, from groceries and FMCG products to general merchandise and fashion under one roof. Established in 2019 by Vijay Kumar Kankariya, the company is on a mission to deliver quality products at everyday low prices, elevating the customer experience. With rapid growth to 41 stores across three states, the company is poised to expand further, maintaining its commitment to serve communities nationwide.


Job Overview

We are seeking a Customer Service Associate for our Surat location. This full-time, entry-level position is well-suited to recent graduates or individuals with 0 to 1 year of experience in retail. The successful candidate will be responsible for providing excellent customer service, aiding in merchandise sales, and ensuring a pleasant shopping experience. As part of our team, you will be integral in upholding Shubham K-Mart's customer-first approach.


Qualifications and Skills

  • Exceptional customer service skills with a strong focus on customer satisfaction and problem-solving abilities.
  • Sound product knowledge that will enable you to offer accurate information and assist customers in making informed purchasing decisions.
  • Basic computer skills to navigate retail software systems for efficient transaction processing and inventory checks.
  • Basic math skills to handle cash-register transactions and provide accurate change quickly and efficiently.
  • Excellent communication skills, both verbal and written, are necessary to effectively interact with customers and team members.
  • The ability to work collaboratively as part of a team to achieve store goals and provide continuous support to other associates during peak times.
  • Good time management skills with the capacity to handle multiple tasks and resolve customer issues promptly.
  • Adaptability and a willingness to learn new systems and procedures that enhance store operations and customer service excellence.


Roles and Responsibilities

  • Greet and assist customers, providing them with information on product features, pricing, and availability to enhance their shopping experience.
  • Process sales transactions accurately and efficiently, handling payments and providing receipts while maintaining a positive checkout process.
  • Maintain store cleanliness and hygiene standards, ensuring the shopping area is organized and products are properly displayed.
  • Assist in inventory management tasks, including stock replenishment and product placement to ensure shelves are well-stocked at all times.
  • Resolve customer inquiries and complaints professionally and escalate unresolved issues to management as needed.
  • Support promotional activities and sales events, engaging customers and driving interest in featured products.
  • Participate in regular training sessions to stay updated on new products, policies, and customer service strategies.
  • Collaborate with colleagues to create a positive team environment and share information to improve customer interactions.

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