Tier 1 Technical Support Engineer
3 days ago
Shift time: Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.Responsibilities:Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours).Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.Document each incident, troubleshooting process, and resolution in the service management system.Participate in shift rotation for 24×7 support coverage, including weekends as required.Skills Required:1 - 3 years of experience in technical IT support, preferably in a production environment.Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.Strong communication skills and the ability to handle multiple support requests concurrently.Ability to follow predefined troubleshooting processes and escalate technical issues effectively.
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Ajmer, India TRDFIN Support Services Pvt Ltd Full timeWe are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support. Job Responsibility: - Handle international customer calls efficiently and professionally. - Understand customer needs and provide...
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It Support Engineer
2 days ago
Ajmer, Rajasthan, India National Institute for Smart Government (NISG) Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesSoftware Development & SupportAssist the Regional Office (RO) in all IT/ software-related activities for CBSEs core functional work and processes.Develop, maintain, and troubleshoot applications, scripts, and tools to support examination management, affiliation, training, and student services.Write clean, efficient, and reusable...
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IT Support Engineer
8 hours ago
Ajmer, Rajasthan, India National Institute for Smart Government (NISG) Full time ₹ 2,50,000 - ₹ 6,00,000 per yearRole & responsibilitiesSoftware Development & SupportAssist the Regional Office (RO) in all IT/ software-related activities for CBSEs core functional work and processes.Develop, maintain, and troubleshoot applications, scripts, and tools to support examination management, affiliation, training, and student services.Write clean, efficient, and reusable...
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Full Stack Engineer
2 weeks ago
Ajmer, India Zetheta Algorithms Private Limited Full timeAbout the Company:ZeTheta Algorithms Private Limited is a FinTech start-up which has been recently set up and is developing innovative AI tools. https://www.instagram.com/zetheta.officialAbout the Role:The Full Stack Engineer Intern will be responsible for developing the online platforms which shall include frontend, backend, APIs, and data processing logic....
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Technical Engineer
4 weeks ago
Ajmer, India Toshniwal Industries Full timeWe are looking for engineers for multiple departments, Where they can start their career also can continue their current role with potential.
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Technical Program Manager
2 weeks ago
Ajmer, India Seva Ltd. Full timeJob Description About Us We are a forward-thinking accounting firm leveraging technology to transform traditional financial services. Our internal tech team plays a pivotal role in building platforms and tools that empower our accounting, tax, and operations teams to serve clients more effectively. We believe in using intuitive, scalable, and efficient...
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Technical Program Manager
2 weeks ago
Ajmer, India Seva Ltd. Full timeJob Description About Us We are a forward-thinking accounting firm leveraging technology to transform traditional financial services. Our internal tech team plays a pivotal role in building platforms and tools that empower our accounting, tax, and operations teams to serve clients more effectively. We believe in using intuitive, scalable, and efficient...
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Support Specialist
2 weeks ago
Ajmer, India Vista Applied Solutions Group Inc Full timeHiring for Support Specialist | Long term Contract | RemoteTitle: Support Specialist – Horizon VDI Location: Remote in IndiaDuration: 12 monthsKey Responsibilities Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents Create, maintain, and update golden images for various...
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Data engineer
3 days ago
Ajmer, India Forage AI Full timeExperience Level: Data Engineer- 3- 7 years of relevant experience in data engineering.About Forage AI: Forage AI is a pioneering AI-powered data extraction and automation company that transforms complex, unstructured web and document data into clean, structured intelligence. Our platform combines web crawling, NLP, LLMs, and agentic AI to deliver highly...
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Technical Lead
1 day ago
Ajmer, India Aceolution Full timeFreelance Remote Opportunity: Tech Lead – GenAI Code Initiatives We’re seeking an experienced Tech Lead / Senior Software Engineer to spearhead our GenAI Code Initiatives . This is a hands-on, freelancing remote role focused on evaluating, improving, and advancing AI-driven code generation systems. Key Responsibilities Code Generation & Refinement:...
