Chief Operating Officer

4 weeks ago

Aurangabad, India Insight Advisors Private Limited Full time

& Operational Leadership- Lead and oversee the end-to-end operations of all amenities within the WSA property.- Translate the CEOs strategic vision into actionable business plans, measurable objectives, and operational results.- Establish robust governance systems, SOPs, and reporting frameworks across all operational units.- Ensure the highest levels of operational efficiency, safety, hygiene, and sustainability.Guest Experience & Service Excellence:- Develop and enforce brand-aligned service standards to ensure a superior guest experience.- Implement performance monitoring, training, and feedback systems to achieve service excellence.- Benchmark performance against leading hospitality brands and continuously enhance quality standards.People & Organizational Leadership:- Build, train, and lead high-performing cross-functional teams covering facilities, F&B, retail, security, and guest services.- Foster a culture of accountability, teamwork, and continuous improvement.- Implement performance management systems and leadership development programs.Financial & Commercial Management:- Drive financial performance and profitability through effective budgeting, forecasting, and cost control.- Manage end-to-end P&L responsibility for the property.- Lead vendor selection, contract negotiation, and franchise management to ensure optimal commercial outcomes.Compliance & Risk Management:- Ensure adherence to all statutory, legal, and safety requirements, including FSSAI, ISO, and environmental regulations.- Implement regular audits and quality assurance processes to uphold safety and hygiene standards.Facility & Infrastructure Management:- Oversee the upkeep, maintenance, and landscaping of all facilities to five-star operational benchmarks.- Coordinate with the construction and project management teams to ensure seamless operational readiness during and post-development phases.Candidate Profile:Educational Qualifications:- MBA in Hospitality Management, Operations, or Business AdministrationOR- Bachelors Degree in Hotel Management from a reputed institute (IHM, Oberoi CLD, Les Roches, EHL, or 8-10 years of proven leadership experience in hospitality or integrated operations management- Minimum 5 years in a senior leadership position (GM/COO/VPOperations level)- Demonstrated success in managing large-format, multi-unit operations such as resorts, airport lounges, highway hubs, malls, or mixed-use developmentsPreferred Industry Background:- Premium Hospitality Brands: Taj, Oberoi, Marriott, Hyatt- Retail & Food Court Operations: Phoenix Malls, PVR, Select CityWalk- Highway & Infrastructure Projects: IOCL, HPCL, McDonalds (Highway Format), Shell Select- Facility Management Firms: Sodexo, Compass, JLL (ref:iimjobs.com)

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