Information Technology Technician

Job Title: IT TechnicianDepartment: IT & SystemsCompany: Gursimar Pharma Pvt. Ltd.Location: [Factory / Corporate Office – Ludhiana]- Reporting To: Managing DirectorJob PurposeTo ensure the smooth functioning, maintenance, and security of all IT and network systems across the pharmaceutical manufacturing facility, including servers, firewalls, end-user systems, and connected infrastructure, in line with operational and compliance requirements.Key Responsibilities1. Network & Firewall Management- Install, configure, and maintain network infrastructure including switches, routers, access points, and fiber/Cat6 cabling. - Monitor and maintain firewall systems (e.g., Sophos, Fortigate, Cisco, or equivalent). - Implement and enforce access policies, VPN configurations, and content filtering under supervision. - Support VLAN configurations for segregated plant networks (Admin, QA/QC, Production, Surveillance, ERP). - Perform regular log checks and coordinate with vendors for security updates and troubleshooting.2. System Installation & Operating Systems- Install, configure, and update operating systems (Windows 10/11, Windows Server, and Linux). - Manage user profiles, access rights, and local security settings. - Apply OS-level patches, antivirus updates, and maintain system images for quick recovery. - Assist in system formatting, partitioning, OS reinstalls, and peripheral driver management.3. Hardware & Equipment Maintenance- Assemble, maintain, and troubleshoot PCs, printers, scanners, and networked devices. - Maintain and support NVRs, IP cameras, biometric attendance systems, intercoms, and IP-based announcement systems. - Conduct routine preventive maintenance and maintain spares inventory.4. Data Backup & Compliance Support- Manage scheduled backups on NAS, external drives, and cloud repositories. - Verify integrity of backup data and maintain version control logs. - Support IT-related documentation (asset register, IP address log, validation records). - Assist during audits (internal, WHO GMP, Schedule M) to demonstrate IT data integrity controls.5. User & Application Support- Provide first-level support to users for system, email, or ERP access issues. - Install and troubleshoot productivity applications (Google Workspace, Microsoft 365, etc.). - Coordinate with ERP and automation vendors for issue escalation and resolution.Job SpecificationsEducation:- Diploma / B.Tech in Computer Science, Information Technology, or Electronics.Experience:- 2–5 years of experience in IT infrastructure support, preferably in manufacturing or regulated environments.Technical Competencies:- Hands-on experience with: - LAN/WAN, IP configuration, and network diagnostics tools. - Firewall configuration and rule management. - Windows OS, Windows Server, and basic Linux command-line operations. - CCTV/NVR setup, crimping, patch panel, and rack organization. - Data backup and restoration methods (NAS, RAID, external drives). - Knowledge of IT asset management, system imaging, and antivirus administration.Behavioral Competencies:- Strong documentation discipline and adherence to SOPs. - High confidentiality in handling access credentials and data. - Team coordination ability across departments and vendors. - Proactive maintenance and quick response to breakdowns.Work Conditions- Factory-based role covering office, production, laboratory, warehouse, and utilities areas. - Extended hours or off-shift presence may be required during installations or validation phases.Performance Indicators- Network and firewall uptime. - OS update and patch compliance rate. - Backup integrity and restoration verification. - Response time to user support requests. - Audit readiness and documentation accuracy.Salary- Upto 3.6 Lakh CTCHow to Apply- Interested candidates should submit their resume and cover letter to gursimarpharma@gmail.com Please include “It Technician Application” in the subject line.