Guest Service Associate

13 hours ago

New Delhi, India Century Real Estate Holdings Pvt Ltd Full time

As a Guest Service Associate in the Food & Beverage department, you will be responsible for ensuring exceptional guest experiences through prompt and courteous service. You will assist in the smooth operation of the F&B outlets, maintaining cleanliness, and providing knowledgeable assistance to guests regarding menu items and services.Responsibilities:- Greet guests promptly and courteously upon arrival at the F&B outlets. - Seat guests and provide them with menus in a timely manner. - Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences. - Take food and beverage orders accurately and enter them into the POS system promptly. - Relay orders to the kitchen and bar staff and ensure timely delivery of food and beverages to guests. - Monitor guest satisfaction and respond promptly and courteously to any complaints or concerns. - Ensure cleanliness and organization of the dining areas, including tables, chairs, and condiment stations. - Assist in the setup and breakdown of dining areas before and after service. - Maintain knowledge of current promotions, events, and special offers within the F&B outlets. - Handle cash and credit card transactions accurately and efficiently, following established procedures. - Collaborate with other team members to ensure smooth operation and guest satisfaction. - Adhere to all health and safety regulations and guidelines to ensure a safe environment for guests and staff. - Attend staff meetings and training sessions as required. - Perform other duties as assigned by the Food & Beverage Manager or supervisory staff.Qualifications:- Bachelors in hospitality management is preferred - Previous experience in a customer service role, preferably in the hospitality industry. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced environment and remain calm under pressure. - Excellent multitasking abilities and attention to detail. - Basic math skills for handling cash and processing transactions. - Knowledge of food and beverage products, including ingredients and preparation methods, is desirable. - Ability to work flexible hours, including evenings, weekends, and holidays. - Physical ability to stand for extended periods and lift moderate weights. - Positive attitude and willingness to go above and beyond to ensure guest satisfaction.

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