Quality Triaging Engineer

4 weeks ago

New Delhi, India Tech Mahindra Full time

Job Description – Development Quality Triaging Engineer (AR & Wearables)Role OverviewWe are seeking a Development Quality Triaging Engineer to manage Quality workflow that combines manual + AI-augmented processes to provide a comprehensive analysis of internally reported issues, transforming raw reports into actionable Engineering tasks. The goal is to identify, analyze, prioritize, and communicate bugs and feedback effectively, enabling efficient resolution and continuous improvement.Key Responsibilities- Perform first-level analysis of defects, validating severity, reproducibility, and technical impact before engineering engagement. - Collect and interpret system/device logs, crash dumps, and performance telemetry to isolate issues. - Reproduce defects in lab environments and provide reproducible test cases with detailed steps. - Drive bug triaging sessions with engineering teams, ensuring accurate categorization (hardware, OS, SDK, app). - Support RCA (Root Cause Analysis) and confirm fix validation post-engineering release. - Debug AR-specific issues (spatial mapping, SLAM, gesture/voice recognition, rendering artifacts). - Debug wearable-specific issues (biometric sensors, app pairing, battery/charging anomalies). - Investigate connectivity failures: Bluetooth, Wi-Fi, NFC, GPS with diagnostic tools. - Contribute to and improve the Knowledge Base (KB) with engineering-level insights. - Track and manage bugs using industry-standard defect management tools (JIRA, Bugzilla, GitHub Issues).Required Technical Skills- Strong debugging knowledge of AR SDKs & APIs: ARKit, ARCore, MRTK, Vuforia. - Experience with Unity / Unreal Engine debugging (shaders, rendering, asset loading). - Programming / Scripting: C/C++, Python, basic Java/Kotlin for Android integration. - Debug Tools: ADB, Xcode Instruments, LLDB, Visual Studio Debugger. - Hardware/Sensors: IMU (gyroscope, accelerometer), LiDAR, depth sensors, OLED/micro-OLED displays. - Graphics Stacks: DirectX, OpenGL, Vulkan troubleshooting. - Connectivity Debugging: Wi-Fi, Bluetooth Low Energy, NFC, GPS; tools like Wireshark, BLE sniffers. - Firmware & OS: OTA update debugging, rollback, crash dump analysis. - Familiarity with defect triage and RCA methodologies.Good to Have- Experience with cloud backend debugging (Azure Remote Assist, iCloud, Google Fit). - Exposure to Mobile Device Management (MDM) platforms for enterprise AR/wearables. - Knowledge of security protocols, device authentication, and data privacy standards (GDPR, HIPAA). - Prior exposure to CI/CD pipelines for firmware and AR application builds.Soft Skills- Analytical mindset with strong attention to detail in defect analysis. - Ability to act as a bridge between QA, support, and engineering teams. - Strong technical writing skills for bug reports, RCA documentation, and KB updates. - Excellent communication skills to participate in bug triage meetings with cross-functional teams.Qualifications- Bachelor’s degree in Computer Science, Electronics, or related field. - 3–6 years of experience in device debugging, AR/VR, embedded systems, or quality engineering. - Proven experience in bug triaging, log analysis, and defect management in collaboration with engineering teams.

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