Telephone Operator: Front Desk Executive
3 weeks ago
Job Title: Telephone Operator: Front Desk Executive (Inbound & Outbound Calls)
Location: JLR Navnit Motors, Metro Estate, 178, CST Road, Kolivery Village, MMRDA Area, Kalina, Santacruz East, Mumbai, Maharashtra 400098
Job Type: Full-time
Company Description
At Navnit Motors Mumbai, we are more than just a luxury automobile dealership — we are a symbol of sophistication, innovation, and exceptional customer service. As an authorized dealer for some of the world's most prestigious automotive brands, we pride ourselves on delivering a seamless car-buying experience, tailored to the unique tastes of our clientele.
Our team is driven by passion, expertise, and a commitment to excellence. From high-end pre-owned vehicles to the latest luxury models, we cater to the elite, ensuring every customer journey is as premium as the cars we sell.
Join Navnit Motors Mumbai and become a part of an iconic brand that defines luxury on wheels. If you have the ambition, charisma, and drive to succeed, this is where your career accelerates
Role Description
This is a full-time on-site role for a Telecaller at Land Rover Navnit Motors located in Santacruz East, Mumbai. The Telecaller will be responsible for making outbound calls to potential customers, handling customer inquiries, and providing information about Land Rover vehicles and services. The Telecaller will also have a target of daily customer calling and conversion.
Qualifications
- Make outbound calls to potential customers and explain products/services.
- Respond to inbound calls and missed calls promptly and professionally.
- Maintain a record of all calls and customer interactions.
- Identify customer needs and provide relevant information or catalog of the products.
- Schedule follow-up calls and build relationships with prospective clients.
- Work closely with the sales team to support lead conversion.
- Meet daily/weekly targets for calls and customer engagements.
- Strong customer service skills
- Ability to multitask and prioritise tasks
- Knowledge of Jaguar Land Rover vehicles and services is a plus
- Should have experience in calling and converting customer who have shown interest in Luxury Brand
- High school diploma or equivalent
- Must be a Mumbai Resident, preferably close to BKC
- Must have minimum 1 year relevant experience
Skills and Qualifications
- Excellent communication skills (verbal and written).
- Basic computer skills (data entry, CRM software knowledge preferred).
- Strong interpersonal skills and customer-focused approach.
- Ability to handle rejections positively and stay motivated.
- Prior experience in tele-calling, customer service, or sales is a plus.
What we offer
- Competitive salary and incentives.
- Training and development opportunities.
- Supportive team environment.
- Career growth potential.
Salary Range
- INR 30,000 to INR 35,000
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