Roku - Senior Software Engineer - Full Stack Development

Description : Teamwork makes the stream work. Roku is changing how the world watches TV. Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable and valued contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.About the team : At Roku, the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications, including the Roku Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a robust suite of web services. From customer account management to big data pipelines, automated deployments, and build tools, our work touches nearly every aspect of the Roku experience.Our mission? To empower Roku customers and support teams with seamless automation, intuitive self-service tools, and powerful troubleshooting capabilities. Were passionate about crafting secure, high-performance applications that not only solve problems but also deliver a delightful, branded user experience. If youre excited about building scalable, impactful solutions that make a real difference, this is the team for you.About the role : Roku is seeking an experienced, versatile, and skilled Full Stack Engineer to join our dynamic Customer Care team. You will play a pivotal role in building and evolving a platform, leveraging web technologies and cutting-edge generative AI, to support world class customer care experiences including intelligent chatbots, agent dashboards, telephony integration, and self-service workflow automation. Your expertise will help shape intelligent, scalable solutions that enhance customer support experiences and multiple support call centers globally.What you'll be doing : - Design, develop, test, deploy, document, and maintain full stack web applications for a multi-region CRM platform. - Determine the strategic and tactical direction of the front-end architecture with cross-browser compatibility, accessibility and search engine optimization. - Build and optimize Retrieval-Augmented Generation (RAG) solutions to power chatbot interactions. - Advocate for operational excellence, driving best practices in monitoring, performance, and reliability. - Participate in the agile development process, including scoping, technical design, effort estimation, coding, testing, debugging, code reviews, maintenance, and support. - Write clean, efficient, and maintainable code across frontend and backend services. - Monitor, debug, and resolve issues across the stack to maintain platform reliability. - Stay updated on emerging technologies, bringing innovative ideas to enhance the platform. - Collaborate with product managers, UX designers, data science and larger engineering team on business and architecture proposals to deliver seamless customer care experiences.We're excited if you have : - 7+ yrs of relevant web development and production application support of highly trafficked consumer-facing web applications. - 3+ yrs of in-depth experience with React and relevant toolset/framework ecosystem. - Expert-level knowledge of JavaScript, Typescript prototypical inheritance, scope and closures. - Experience with js, React.js/Angular.js, Express, SASS/LESS, AWS, npm, Git and CI a necessity. - Experience with cloud platforms (e.g., AWS, GCP, Azure) and microservices architectures. - Strong understanding of database systems (SQL and NoSQL). - Familiarity with DevOps practices and tools (CI/CD, Docker, Kubernetes). - Ability to decompose complex problems into manageable units of work. - Excellent problem-solving skills and ability to work in an agile environment. - Effective communication and collaboration skills. - Bachelors or Masters degree in Computer Science, Engineering, or equivalent. - Experience with customer service platforms or CRM systems is preferred. - Hands-on experience developing RAG solutions or working with LLMs for chatbots is preferred. - Knowledge of service mesh architectures is preferred. - Exposure to observability tools and practices (e.g., Prometheus, Grafana) are preferred. - AI literacy and curiosity.You have either tried Gen AI in your previous work or outside of work or are curious about Gen AI and have explored it.Benefits : Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. (ref:hirist.tech)